12602 Jefferson Ave
Newport News, VA 23602
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Jay and Ayden where key in getting my Mazda CX5 assessed and serviced properly. I was able to have a face-to-face with Jay and they both answered my phone calls and maintained communication while my vehicle was in their care. The video of the actual diagnostic was especially detailed and transparent - I saw the results on the screen as the tech explained the 'what' and 'why'. Quite the contrast from seeing just a video of my engine with a statement of what they recommend ... which I've seen at other service departments.
Good service Easy to make appointment follow up is good Good service team Early appointments are good
This dealership is amazing. They have worked with my family every step of the way to get my father's car repaired. Jay the service manager and Aiden went above and way beyond to make this happen. They were very knowledgeable and always available when we needed them. They are truly an asset to Southern Mazda. Thanks again.
They treated me well in spite of the overwhelming work they were saddled with. The mechanic as well as the service rep both made sure I was taken care of.
Jay and is his team did a great job replacing my sunroof thanks so much
Work and communication was handled professionally, like we expect from a dealership. Follow-up from Day 1 of ownership exceeded our expectations.
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