I do not believe that a Service Manager like Saili Almeida should ever speak or express themselves to a customer in the manner she did. Her attitude was completely unprofessional, disrespectful, and showed a total lack of empathy when I went to use the car wash today. When I bought my car at Largo Honda, I was explicitly told I could use the car wash as many times as I wanted. Yet, while I was using it, she actually knocked on my car window to aggressively tell me that I couldn't use it. She pointed her finger at me, waved her hands around, and yelled instead of actually talking to me. As a loyal customer, being met with that kind of physical hostility and dismissiveness is completely unacceptable. A management position requires leadership and customer care skills, both of which were entirely missing during this interaction.

I had a very bad experience. They sent me a promotion for an upgrade, and I spoke to the salesperson over the phone; she gave me the figures, and I told her to double-check them. I went to the dealership and reconfirmed the numbers with her, but when they sent me to the finance manager, the figures were completely different. I wasted three hours of my time for nothing.

Muy satisfecha con mi compra y la atencion fue excepcional principalmente de la muchacha que me atendio llamada Claudia muy amable y agradable

Excellent service and great help to get your desired car. Claudia Franco was exceptional very knowledgeable about the process

Made an appointment to test drive a used car. Drove 2 hours for what looked like the lowest price around, but the experience was extremely frustrating. We waited over 3.5 hours just to get to financing. The advertised price was not accurate. We were told it included LoJack once we arrived, which was not a deal breaker. Then when we got to financing, we were told that financing required using one specific lender with mandatory GAP insurance and even more add-ons, which significantly increased the price. This part was not mentioned in the listing nor was it disclosed on the pricing sheet the sales person gave us. What seemed like a great deal turned out to be misleading. I’d strongly recommend asking for a full out-the-door price with all fees and financing terms before making the trip. The final straw - I have "excellent" rated credit and the interest rate they quoted was a joke. This place operates like an old school used car lot.

BAIT AND SWITCH PRICING — READ BEFORE YOU VISIT I was interested in a car from Largo Honda. They claim to promote one price on their websites with no disclaimers. Simple enough until I actually tried to buy the car. I requested a full written price breakdown multiple times from Belle. She refused every single time. No offer sheet. No itemized quote. Just vague responses and pressure to come into the store. She then handed me off to a Sales Consultant without resolving anything. I texted this Sales Consultant clearly and professionally stating I would not drive over an hour to the dealership without locked-in pricing, and that I would not pay for any add-ons not listed in the advertisement — no LoJack, no Permaplate, no Gap Insurance, no Maintenance Plans. This Sales Consultant called me and — before I could even bring up pricing — volunteered: "In the sake of saving time, I want to be upfront with you. We charge a LoJack and Permaplate fee on this car." I asked if these were mandatory. He said YES called them "options already installed on the vehicle." I told him this was deceptive pricing. He denied it. I ended the call. I then texted this Sales Consultant to get this in writing: "Just to clarify, you will not sell the car without Permaplate and LoJack being included in the sale." His response? "I have no idea what you're talking about sir." This is a textbook bait-and-switch. The advertised price is NOT the price you will pay. They refuse to provide written price breakdowns to avoid a paper trail. And when confronted, they will deny. I have filed a complaint with the FTC under the CARS Rule, which specifically prohibits this type of mandatory undisclosed add-on pricing. STAY AWAY!! Find a dealership that will respect you as a client and follow the rules of the FTC.