2258 Washington St.
Jamestown, NY 14701
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sales Dept.
service Dept.
finance Dept.
management Dept.
administration Dept.
parts Dept.
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They are good with the service they do but have to be a little more aware of scheduling too many appointments at a time. Just for oil change and tire rotation, it took 3 and a half hours.😕
Took care of a recall, plus fixed a trouble code caused by a rodent chewing through wires, kept me informed, did it quickly, and charged my truck too. Great service department, Adam was the representative that I worked with. 2023 Ford Lightning EV.
Had a very good experience in buying the Ranger….. gave me fair value on my trade….. had a software issue that was repaired under warranty…… special thanks to Jayson, Lyndsey, Chris and the Service Team…..
Sales Dept rating 5 with vehicle purchase/computer system. Service ok, but need better communication. Went for 2 hr. recall job, wasted trip as parts not in, would take all day, would call when parts in (10 days). 2 weeks passed, no call. I called, parts in, rescheduled, would take all day, No call. I called day 2 not done. Day 3 no call, so I called, truck was done, doing paperwork. I had to call to find out status instead of service calling me to inform. Better communication with customers would be really nice. Would be helpful if new customers could be introduced to service dept manager.
Stopped in for service work while traveling and was treated exceptionally well by everyone at the dealership. Purchased a new vehicle and the assistance with transferring personal belongings was incredible. Great dealership to do business with.
Outstanding dealership. Services is terrific. Rich Shelley always goes above and beyond to make sure every detail has been taken care of ….i believe FORD makes the very best pickups that $ can buy
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