I scheduled an appointment days in advance to see a VW Tiguan advertised on Ciocca Volkswagen’s official website. The appointment was confirmed again the same day, and I traveled an hour expecting to see the car. When I arrived, the vehicle wasn’t on the lot, nor was anything comparable. The salesperson had no idea I was coming in, no background on what I was looking for, or the conversation in general. They will lock you in with promises of low prices that seem more competitive than other dealers, only to tell you the advertised vehicle isn’t available and then try to sell you on something else. When I showed staff the online ad, we were quickly dismissed, told it was a “website error,” and essentially waved out the door. The dealership later admitted there was an issue with their site but provided no proof or explanation. Everything about this felt misleading and unprofessional. Even written confirmation didn’t matter here. Avoid this dealership at all costs unless you enjoy wasting your time or dealing with practices that appear to violate Pennsylvania’s Unfair Trade Practices and Consumer Protection Law.

Lousy dealership to work with. Made many mistakes during the negotiation and paperwork process that somehow worked out in their favor. When I got home and realized the used Tiguan only came with one key fob ( not uncommon) I asked for a break on getting a second key. Was told too bad, we don't do stuff for free. Great winning attitude to a new customer. Save your time stay away.

This sales person is absolutely clueless about the cars he is selling. He is rude, sarcastic, and definitely in the wrong profession.

Service center has become horrible to deal with. I had an issue with my washer fluid not coming out. I was given several excuses why it wasn't a mechanical problem until I pushed the issue and they found a line that had been pinched off. I also paid $100 for them to grease a squeaky brake pedal, which still squeaks. I have been waiting since December of 2023 for the door handle recall to be fixed. For over a year I was told that the parts were on back order and your technician can only do 1 car a week so I was on a wait-list. I was finally scheduled to have it fixed for today. I was contacted a couple weeks ago stating that parts were back ordered and I was again wait-listed but they would be able to do the software recall and I would be provided a loaner. When I arrived this morning I was informed that a loaner is not available and I should have been contacted Friday, which I was not. I did, however, receive a text message yesterday confirming my appointment for today. I cannot wait for my lease to be up, I will not be returning to Ciocca VW.

Service is horrible on a car they sold us that has had one issue after another

Outstanding people, outstanding service. Honest and great to deal with. Fast transaction as well. It was painless!