The entire staff, sales, finance and management were a pleasure to work with. Dylan Lamont was especially helpful throughout the process. Dylan was communicative and professional throughout. His product knowledge and information delivery was accurate but never pushy. Dylan did a solid job of representing the dealership and the vehicle positively while being personable during every engagement. It was great working with Dylan.

This was an EXCELLENT purchase Experience! Everyone on the Pearson Team provided Best In Class customer service! I will be sending all my family members and friends to Pearson Toyota for their next vehicle purchase!!! Thank you Pearson Toyota!! Your Sales Team is the BEST!

BLUF: Predatory APRs, unreasonable retaining of deposits, good sales associates, ineffective management. It disappoints me greatly to have to make this review. My experience here drives me to warn any potential customers to be extremely cautious if not avoid entirely. I spent a great deal of time researching what my family needed in a new vehicle, and we eventually landed on a Grand Highlander. We found the specs we wanted at Pearson, but the vehicle was still being built. We were asked to make a $500 deposit and wait an unknown amount of time. After about 2 months, our vehicle was ready, and we made an appointment to pick it up. Before picking up, however, we discussed financing, and Toyota was only willing to consider an APR about 2% higher than other market leaders as well as outside financing, which we already had approved just in case. The catch was that Toyota pulled their military incentive as a penalty for using outside financing. After discussing the key points of the terms I decided not to enter into a contract I find predatory and mildly insulting to which the management basically thumbed their noses and said they'd be able to sell it anyway and keep my deposit. Do not do business with Pearson toyota if it can be avoided. They are aware the current market favors the dealer and they, unfortunately, have chosen to take advantage of potential customers.

My son needed a car immediately (he had hit a bear near Roanoke with his 2013 Yaris, and the airbags deployed...), so we went down to the dealership and spoke with Chandler Price on a Saturday afternoon. We wanted a Corolla hatchback, white, new. He was able to find one, and get deliver it to us Sunday afternoon! Very pleased, and very thankful!

Awesome service from Larry and the Red team!!! I only will use their service for my 2004 Marix as it’s still going strong and driving like the first day!!

Service Department quoted me a price (in writing) for a complete replacement of both front struts, I authorized the repair at that agreed price. Service Department later contacted me and said they had made a mistake on their quote and needed additional parts for the installation (not parts for additional things wrong but for the original installation) for which they needed me to pay over $800 above their agreed price. I refused to pay any more than the agreed price, and the Service Department (after advising me they had reviewed the matter with the General Manager) refused to honor the repair contract and instead put the vehicle back together with the old parts. In addition, the Service Department told me the vehicle had an oil leak and needed a major and expensive (almost $5,000) engine repair which another mechanic has said is not needed. I will not use them again for service and I will not go to them to purchase a vehicle.