Dealership’s service through their representative, John Lau, was excellent from beginning to end. All questions that we had were answered well. After sale, he is still responsive to my enquiries. We will recommend him to any of our friends.

Service was excellent but the process once you arrive is terrible. This was my first visit. I arrived at 6:30 for a 7am appointment. A nice gentleman collected info on my car, and I was told to pull forward when the door opened. Another person directed me on how far to pull in and told me I could wait in the lounge. There was a line of people at a desk giving info to another person. I sat like I was told. Finally, another person asked if I had checked in. I went up to the desk after others were gone. The desk person sent me to another person who apparently placed my order for service. Then I was sent to another lounge to wait. I finally asked a person about my car which was in the parking lot because I was first in line and thought it was done. I was told my car was pulled out of line because my paperwork wasn't ready. After 2 hours I was sent back to the place where I started to pay. I paid and was sent to another person with my paperwork. That person pulled my car up and I finally left. I was at the dealership from 6:30am until after 9 am for a simple oil change. I was directed from one side to the other 4 times. Is all of this movement really necessary? There needs to be more communication or better directions. My wife usually takes the car in, and I asked her about the process. She said, yes, that happened to her also the first couple of times she took the car in. I really dread my next service appointment.

The best car buying experience I’ve ever had and I’ve bought over 25 cars. Gary and Sean were the best.

High satisfied from their service. Always excellent choice. Did the service, washed vacuum and dried

I would recommend this dealership, Lexus of Memphis, for anyone that is thinking about purchasing a new or used vehicle. I have owned several Toyota cars including an 3 Avalons and Camrys. We had a 2020 RAV4 Hybrid and at first liked it, but after driving it many miles I realized the downside of the road noise. The test drive with the Lexus RX450H was noticeably quite. Kelly Fast/Sales was friendly, courteous and knowledgeable on the RX450H. We did finance a little and Ron was very helpful. Kelly gave my wife and I a tour of the dealership including the service department.......we were impressed. Everyone at the dealership were so friendly with smiles on their faces. WOW!!!!! Thank you, Neal and Carma R.

Fast and great service! I would recommend a friend or family member. Thank you so much Jessica!