Tell us about your experience with BMW of West St. Louis.
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
service Dept.
sales Dept.
finance Dept.
management Dept.
administration Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
I was an out of state buyer and Craig took the time to make and send videos of the vehicles I was considering in which he showed specific features and differences. Questions I had were answered quickly either in phone calls or emails. Both Craig and Bob Whay in finance helped to move the process efficiently along. If an out of state buyer cannot find what they want from their local dealer then I recommend they give Craig a call.
Brandon was very responsive to my texts and welcoming with his replies. My final purchase transaction was smooth and timely. Bob in finance was very knowledgeable, accurate and timely. It was a very comfortable experience!
Customer service is the best I have ever gotten at any dealership I have been at
Sins did a great job and provided wonderful personal service also dealer was great all 5 stars
Brandon was a pleasure to work with while helping us find the right car. He was extremely responsive and always straight forward throughout the whole process. I'd recommend Brandon to anyone looking for a new car.
Brandon was perfect. He went out of his way to keep me updated and was a pleasure to work with. Once the car was delivered, the finance process was efficient and Brandon used that time to prep the car for me to take delivery. A seamless process all around.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.