Moving to a new area always brings challenges, and when my 2023 Honda's engine light suddenly appeared shortly after settling in Medina, I was concerned about finding reliable service. Fortunately, my worries were swiftly eased by the exceptional assistance of Dan W in the Service Department at Rick Roush. Upon calling the dealership, I was promptly connected with Dan, who was able to quickly schedule an appointment that fit my busy schedule. His knowledge about Honda vehicles was evident, as he patiently explained the possible causes of the engine light and what to expect during the service visit. Dan ensured that my car was seen promptly by the service team, who diagnosed and resolved the issue quickly. Throughout the process, Dan kept me informed, providing updates on the progress and making sure that any additional questions I had were answered. Dan's friendly demeanor and genuine interest in helping customers stood out. Moving to a new town can be daunting, but Dan's assistance made me feel welcomed and reassured that my vehicle was in good hands. His dedication to customer service is commendable and truly made my experience with Rick Roush a positive one. If you are in Medina and need your Honda serviced, I highly recommend reaching out to Dan W at Rick Roush—you won't be disappointed.

ALICIA was excellent to work with on our New purchase of Honda. Dealership was great to deal with! Thank You ALICIA for your Sales Service Well Done!

Tony Schmitz is the best. He explained every thing and was very clear. Will be using them for all my dealer work. Thanks guys/gals

I am so pleased to see that the service department is back to its professional, top of the line service that I am accustomed to receiving at Rick Roush Honda. It is evident that Tony Schmitz is a big part of that reason. Thank you for being professional and making sure that my car service is on point.

Thank you to Tony Schmitz for doing a great job on my car brakes! He was friendly & gave me best service on my car which I appreciated

Alicia was extremely helpful and made the process very easy for us. She has a wonderful personality and is was upfront from the beginning. Alicia took the time to show us all about the car features not only before but also after finishing our paperwork.