920 Auto Group Ave Ne
Salem, OR 97301
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Sean perala was very helpful and very nice he was very patient with me and helped me find the right car for me I am very happy with my car and everyone there was so nice they really help you find the right car that is in your budget and that you love at the same time could not recommend this place enough.
I’ve purchased numerous vehicles from Capitol Auto Group over the years with a satisfactory result. On 7/10/24, I purchased a recent trade in for my Granddaughter. I negotiated a fair price on a 2004 Subaru Forester. The vehicle needed work before it was ready to pickup. During this time I was reassured by numerous Dealership Staff that the vehicle would be ready soon and would be in “exceptional” condition. After one week of waiting, they reassured me that it would be ready soon. I understand with some used cars it doesn’t make since to do all the repairs necessary, because they will lose money. Numerous times throughout the wait I offered to let Subaru out of the deal if they were going to lose money. After waiting patiently for 3 weeks, it was finally time to pick up our car. I drove it off the lot and immediately heard noise coming from the rear of the vehicle. I immediately returned to to the dealer and discovered they knew about the issue and explained that the necessary repair was too expensive. They would lose money. So instead of discussing this upfront they were prepared to have my teenage granddaughter drive off with a problem vehicle. These actions send a strong message to me about how Capitol Auto Group treats its customers. Thanks Don
I have a 2019 Cross Trek. It's the first car I've ever owned where the radio doesn't continue to work correctly on its own. I was offered a paid radio subscription when I bought the car. I had never paid for radio before and could see no reason to start. A while back the radio started acting up, wouldn't save stations, etc. I took it in to Capitol Subaru. In about 15 minutes, they fixed it. They didn't charge me. So I thought OK. It's a minor inconvenience, I'll just have to take my car in every now and then to have the radio updated. Today I brought it in. I was told that the car was no longer under warranty. It would cost $165 to have the radio updated! I can't believe this. No parts required, just a reset of the software. It comes out to about $500 an hour for labor! I'm going to try living with the wonky radio.
I just purchased my first Subaru- an Outback Wilderness. My sales rep, Anthonny, was friendly and knowledgeable. The finance department was easy to work with and very helpful. After receiving the car, they reached out to schedule a follow up visit. Andrew meet with me yesterday and answered all my questions. I highly recommend Capitol Subaru.
After my son traded his 2006 rav4 in and they paid him $500 I emailed them to fix this. After 2 months they sent him $500.
Capitol subaru was by far the best dealership I've ever been to! Cameron Stinger from Capitol Subaru went above and beyond with getting me out of my Mazda 3 and into a Subaru forester. I didn't feel pressured to buy the forester just because I was interested in it. He made sure I understood every step of the way. He was extremely kind, caring and relatable. I will be recommending this dealership to all my friends and family.
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