1801 US Hwy 35 S
Port Lavaca, TX 77979
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I’d like to thank Mike D. and crew for the help in getting me into my new 2025 Ford Escape. Mike you were so vey helpful and I am so grateful for you.
I made an appointment twice to test drive a 2022 Nissan Frontier and after driving an hour, I was told the vehicle had been sold two days before my appointment. This dealership is either dishonest or so terribly managed that it is amazing that they are still in business. It makes no sense that I did not receive a text, phone call or email to apprise me of the situation. If you are looking for a qualified dealership to spend your hard earned money, go somewhere else.
My problem they advertise pickup and delivery but Do Not follow through. Only once out of about 5 visits. False advertisement!!!
Drove two hours and everything I was told was not true, could have gotten a better deal at a Pawn shop. Bad experience all the way around. Tuck even had a recall on it and couldn't be sold off the lot. Definitely would not recommend this dealership.
The absolute worst dealership I have ever worked with in my life and I will never buy vehicle from them again...
ISSUE: Intermittent problem w/ Remote Key Entry / Locking, VEHICLE: 2020 Ford F-350 Dually Pickup. Vehicle has developed problem as noted. Onset @ 2 weeks ago. Sent Email two (2) days ago, requesting’APPT’ w/ Service Department to have issue evaluated / repaired. Received reply either late last night or this morning to contact Service Mgr., for appointment. Telephoned today about 1000 hrs and spoke with ‘someone’ in Service Dept. Initially polite and said would look for my “information “. He then told me they could ‘get me in on Friday, 03/12/21. Today is 03/09/21. I then asked if I were to bring the truck / Remote Key and have someone just “check the battery” and replace if needed? He said “No” that would have to be done during a scheduled appointment, “Friday the 12th!”. I told him that was “ridiculous, to have to wait wait three days to have Remote Key battery checked”! I further told him that was “poor Service”, “asinine Service policy”, and that I would just take my vehicle somewhere else for “real service”! To be unable to have a Remote Key Battery checked and possibly replaced on a walk-in is about the poorest Service I have ever heard of!
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