If I could give a zero I would! They sold us a car that we paid cash for of almost 13,000.00. we have been waiting for over 90 days for our, title, plates, tab's and nothing being filed in the WA Department for motor vehicles. We have been getting the run around about them not having a title for the car. I have a large piece of yard art that I can't drive! Sent a demand letter for either the title or my cash back and yet no word! They called my husband's ex-wife and said they are trying to get a hold of him. He has not been married to her for over 14 years now and married to my for 10 years. What Nerve!! Our information is all over the paperwork but yet they say they can't find us! As of Monday the 26th of February 2024 we will be filing reports of fraud and complaint with the attorney general's office, WA Department of motor vehicles, WA state Business department, hire a lawyer and place a full page advertisement in the local papers. Don't buy from them!

Had resister problems with my car and needed it up and running that day! Called Chipman&Taylor (this was on a Sunday) and spoke to a nice man by the name of Fran. Fran made calls to employees that were scheduled off, made time to track down my parts and even took the time to meet up and chat with me about what his suggestions were about how i should fix my car. And we got it done around an hours time! Over all experience, 10 out of 10! THANK YOU FRAN, AND THE TEAM AT CHIPMAN&TAYLOR.

As I looked around for a Chevy dealer to buy my retirement pickup, the staff at the dealership really made an impression that was second to none in the area. The sales process was professional, easy to understand, comprehensive, but most of all, FUN. Buying a car should be fun especially since you are making a huge monetary investment. They treated us as people with feelings, desires and needs. They really explained that investing with Chipman and Taylor means a long lasting relationship and service long after the sale. I am so glad that this dealership is in our area. I would recommend this dealership, and mostly the people, to anyone for their next purchase. You won't regret it....THEY ARE OUTSTANDING!

THE EASIEST VEHICLE PURCHASE EVER, THE SALESMAN TOMMY WENT OUT OF HIS WAY TO GET US THE BEST DEAL EVER. I HIGHLY RECOMMEND THIS DEALERSHIP....!!!!

AWFUL customer service. This was my worst buying experience ever: the salesman lied to me about when the car would be ready and was generally very unhelpful in spite of knowing that I had just arrived to Pullman from Europe and needed some assistance. So unprofessional. I would never buy from them again and WOULD NEVER RECOMMEND ANYONE TO BUY FROM THEM. Extremely disappointed.

Jacob was horrible. Lied about the truck, made promises he couldn't keep. I plan to tell all how horrible he is and discourage everyone I know here in Pullman not to go there. The Jacob in the finance office was a complete jerk as well! I have never been treated so rudely.