I wish i had read these reviews prior to going to this dealership, what a fiasco. These reviews are spot on. Watch out for carl in service very rude person with no customer service skills whatsoever.

I’m reading a similar review of the same issue I’m coming across. One I’ve have asked numerous of times to speak to a person who runs the place. My first few times have been fine… but now I’m having to take my car recent for a cylinder injector then 02 señsors and now it’s my señsors and Cadillac converters. The service advisor Joelieen why is she even in that department. This time I feel like I’m being ripped off the don’t do what they say there gonna do. I’m I don’t recommend this place. My car now has been in there shop for two weeks and I can’t get a phone call. Joellen told me I’d get a call Monday today is Monday and no call!. I will be reporting to this place BBB and you should too!!

⭐ Review for Jeep Chrysler Dodge of Ontario I took my Ram 1500 EcoDiesel to Jeep Chrysler Dodge of Ontario for a check engine light. I had already diagnosed the issue and told them it was code P2080 – the DPF inlet exhaust temperature sensor. They went ahead and replaced the sensor, which I later found out typically takes 0.5 to 1.0 hours of labor. However, they charged me 2 hours at $284.24/hr, plus $195 for the part, totaling $780.54. They did not display labor hours on the invoice, which I believe is required. On top of that, the service advisor tried to upsell me on rear brakes, saying they were “metal to metal.” I declined. On my way home, I bought new pads and checked the brakes myself — they were nowhere near metal to metal. That was completely misleading. I called to complain and was told a service manager would call me back. No one has followed up. I also asked how much they charge for rear brakes — they said $600 to $1,000, which is outrageous. I left feeling ripped off and concerned about how many others may have been taken advantage of. Always ask for your old parts, demand a labor breakdown, and verify what they tell you. Be careful if you bring your vehicle here.

Be careful when taking your vehicle in for service at this dealership, they will create more problems and take no accountability. Forget asking why certain things were done to your vehicle, no one will be able to provide you with an answer because they simply just don't know. These people are so incompetent they install car parts that don't even belong to your vehicle. They have been a complete nightmare and their service manager Tawnee is completely useless.I expected someone in Tawnee's position to be more professional and caring since it is her job to do so. Just do yourself a favor and avoid this dealership at all cost.

There’s a reason this dealership only has 4.1 stars. Slimy salesman and slimy management. After an agreed upon price, they tried to force me to buy a $5,500 warranty. When I declined the warranty, they were no longer willing to sell me the car. Shady business practice, do not come here.

Made an appointment for a service engine light on. Arrived at the appointed time and was advised that the appointment was to just drop the car off and it would be 4 to 5 days before they could get to the car. Why was I not told that to begin with? Also the service advisers seemed like he really didn't want to help me. Could have at least said sorry for the confusion. It's my sons car and he is looking to purchase a new SUV which will not be at this dealer. Also while waiting outside another customer was dropping off a Ram truck and was advised they would call him later that day to pick truck up. Why 4 to 5 business days for me?