The dealership did an excellent job coordinating rework need due to faulty OEM part. My Service Advisor Vince stayed in contact with me and resolved this promptly.

I had a great experience at BMW Service. Bella was very friendly, professional, and helpful throughout the entire process. She made everything easy and smooth. Excellent customer service. Thank you, Bella!

Andrii was a pleasure to work with, from the moment I first contacted this dealership, he immediately got to work and started working with me for about a month to find the car that was right for me. When I first connected with Andrii through a contact form I filled out with the dealership, he was straightforward, kind, and made the buying experience truly enjoyable. I haad the 4 series in mind, I thought it would be perfect for me. But he wanted me to test drive the car first, and I really quickly realized, that it was not the one. He also knew I didn’t enjoy it as much as I thought I would, while we were going back and forth on models I could try, I happen to peak on the window of an X3. The Espresso Brown color peaked my interest, and I opened the vehicle, i sat on the driver’s seat and I fell in love. He also noticed my reaction and quickly looked up a few X3s I could Test Drive and that I would probably like with the features I wanted. He found the one and I came back the next day to test drive it. After we did the drive, I knew, he knew, I called my mom, so she knew too hahaha I was so in love with this X3. A few days later he worked with me and gave me a really good deal on the vehicle. I’m so happy I didn’t pick the model I thought I wanted, and the best part is that he never pushed me to get it either because he knew the series 4 wasn’t my car. The difference in my excitement when I drove the series 4 to when i drove the X3 told him everything he needed to know, and he knew that was my car! I couldn’t be happier with this purchase. The car is gorgeous, and I hope to buy my next one from him as-well. Truly an excellent person, wth attention to detail, not pushy, and committed to finding the car for YOU and your lifestyle.

I had a very disappointing experience with Basir in the Finance Dept. looking to purchase an extended warranty. There was a question about contract eligibility with multiple follow-ups and I never heard back. I didn’t the appreciate the lack of communication and as a result, didn’t and wouldn’t purchase an extended warranty from him. I’ve purchased numerous vehicles from this dealership over the years, but most likely won’t purchase a vehicle from this dealership to avoid this department. On a positive note, I had a great experience with Dave Cornnell in the service department. He went over and above to help me with my vehicle issue.

I had great experience buying my 2019 BMW X5. What really impressed me was their customer service after the sale. They stood behind the vehicle and promptly took care of a few issues A special thank you to Nichita, who was outstanding throughout the entire purchase. He was knowledgeable, patient, and never made me feel pressured. What really sets BMW of Alexandria apart is their commitment to customer satisfaction after the sale. Everything was handled professionally and without any hassle, and they even returned the vehicle freshly detailed. That level of service is becoming harder to find, and it speaks volumes about the dealership’s integrity. I truly appreciate the way they treated me before, during, and after the sale. If you’re looking for a BMW and want to work with people who genuinely care about their customers, I highly recommend BMW of Alexandria. Ask for Nichita—you’ll be in great hands!

Top notch customer service! I was greeted at the door by Karen Cruz for our appointment, and was immediately offered water, coffee, tea, snacks. She escorted me to her desk, and was so personable and down to Earth. Everything about my experience was nothing short of amazing, and I left the dealership not only with a beautiful car, but also with a heart full of gratitude. I got exactly what I wanted, and Karen made it happen! Highly recommend!