Andrii was a pleasure to work with, from the moment I first contacted this dealership, he immediately got to work and started working with me for about a month to find the car that was right for me. When I first connected with Andrii through a contact form I filled out with the dealership, he was straightforward, kind, and made the buying experience truly enjoyable. I haad the 4 series in mind, I thought it would be perfect for me. But he wanted me to test drive the car first, and I really quickly realized, that it was not the one. He also knew I didn’t enjoy it as much as I thought I would, while we were going back and forth on models I could try, I happen to peak on the window of an X3. The Espresso Brown color peaked my interest, and I opened the vehicle, i sat on the driver’s seat and I fell in love. He also noticed my reaction and quickly looked up a few X3s I could Test Drive and that I would probably like with the features I wanted. He found the one and I came back the next day to test drive it. After we did the drive, I knew, he knew, I called my mom, so she knew too hahaha I was so in love with this X3. A few days later he worked with me and gave me a really good deal on the vehicle. I’m so happy I didn’t pick the model I thought I wanted, and the best part is that he never pushed me to get it either because he knew the series 4 wasn’t my car. The difference in my excitement when I drove the series 4 to when i drove the X3 told him everything he needed to know, and he knew that was my car! I couldn’t be happier with this purchase. The car is gorgeous, and I hope to buy my next one from him as-well. Truly an excellent person, wth attention to detail, not pushy, and committed to finding the car for YOU and your lifestyle.

I had a very disappointing experience with Basir in the Finance Dept. looking to purchase an extended warranty. There was a question about contract eligibility with multiple follow-ups and I never heard back. I didn’t the appreciate the lack of communication and as a result, didn’t and wouldn’t purchase an extended warranty from him. I’ve purchased numerous vehicles from this dealership over the years, but most likely won’t purchase a vehicle from this dealership to avoid this department. On a positive note, I had a great experience with Dave Cornnell in the service department. He went over and above to help me with my vehicle issue.

I had great experience buying my 2019 BMW X5. What really impressed me was their customer service after the sale. They stood behind the vehicle and promptly took care of a few issues A special thank you to Nichita, who was outstanding throughout the entire purchase. He was knowledgeable, patient, and never made me feel pressured. What really sets BMW of Alexandria apart is their commitment to customer satisfaction after the sale. Everything was handled professionally and without any hassle, and they even returned the vehicle freshly detailed. That level of service is becoming harder to find, and it speaks volumes about the dealership’s integrity. I truly appreciate the way they treated me before, during, and after the sale. If you’re looking for a BMW and want to work with people who genuinely care about their customers, I highly recommend BMW of Alexandria. Ask for Nichita—you’ll be in great hands!

Top notch customer service! I was greeted at the door by Karen Cruz for our appointment, and was immediately offered water, coffee, tea, snacks. She escorted me to her desk, and was so personable and down to Earth. Everything about my experience was nothing short of amazing, and I left the dealership not only with a beautiful car, but also with a heart full of gratitude. I got exactly what I wanted, and Karen made it happen! Highly recommend!

UPDATE: After posting this review, I received a call from Melvin Reyes, Assistant Service Manager. He gave me a credit for the services that I felt I was misled about. I’m altering this review from 1 to 3 stars because I want to credit the dealership for making this right. But I’ll leave the original post for the record. ORIGINAL POST I’ve been servicing my car at BMW of Alexandria for about 10 years, and up until now I’ve generally found the advisors to be straightforward about what is actually required versus what is optional. That’s why this experience was so disappointing. At a recent visit, I brought in my 2021 BMW 330i (about 25,000 miles) for a recall and routine service. My advisor, Jhett, recommended several additional services and presented them in a way that clearly implied they were appropriate and timely for my vehicle. Based on that representation, I approved them. Those services included a coolant system service and a fuel injector cleaning—together several hundred dollars. Only after the fact, when I took the time to review BMW’s actual maintenance guidance, did it become clear that neither of these services is part of BMW’s condition-based maintenance schedule at this mileage. In other words, these were discretionary, dealer-driven services—not manufacturer-recommended maintenance for a 25k-mile car. I followed up with the dealership over text, and the responses I received (which read very much like AI-generated boilerplate, but regardless represent the dealership’s position) only made things worse. Instead of pointing to BMW documentation, they justified the services by saying “Google” and “most BMW owners” recommend doing them around 30k miles—and even suggested doing injector cleaning every 20k miles due to “local driving conditions.” That’s simply not credible. A basic search shows widely inconsistent, non-BMW sources—generally suggesting 30k–45k miles for injector service, not 20k—and no standardized interval at all for coolant. More importantly, none of that is BMW guidance. Substituting internet opinion for manufacturer recommendations, and presenting that as “recommended maintenance,” is misleading. The core issue here is not that optional services exist—it’s that they were presented as if they were appropriate and necessary at this mileage. That crosses a line. When a customer is relying on the advisor’s expertise, that distinction matters. By the time I fully understood what had happened, the work was already done. At that point, it’s not a conversation—it’s a sunk cost. Trust is everything in a service relationship, especially at a dealership. For years, I felt BMW of Alexandria largely respected that. This experience with Jhett did the opposite. If this is now how the service department operates—blurring the line between required maintenance and revenue-driven recommendations—then I’ll be taking my business elsewhere. I’m sharing this so other customers can make informed decisions and ask more pointed questions before approving work.

We purchased a car at the end of January, and the entire process from beginning to end went very smoothly. The team was professional, organized, and very helpful throughout. A special thank you to Krishma Fahim, who assisted us during the process. She was friendly, knowledgeable, and very professional, making everything easy and stress-free. She took the time to answer all our questions and ensured we felt comfortable with every step. Overall, it was a very positive experience, and I would strongly recommend Krishma and the whole team to anyone looking to purchase a BMW.