Took my 3rd gen Tundra in for engine recall. Got back the truck in 5 days and found out my engine fan and fan shroud was cracked. Lot of missing or broken clips. Engine wiring was not route correctly. Next morning used my wiper and heard a knocking noise .found out missing bolts ro my wiper motor and mounting shelf. Also my windshield cawl clips were all broken or cracked.....I am a master technician myself..this kind of work is xx

City Toyota has a very quick check in process and completed my service in 1 hour! I am very impressed with their professionalism and respect for my time. The waiting lounge was very nice, almost luxury car level in my opinion. And they have free coffee and pastries. All this and a very completive price on my service is what will keep me coming back. Thank you team City Toyota!

I took my Toyota Seina to Daly City, City Toyota and had a great experience with the service department. The team was friendly, professional, and really took care of my vehicle. My service adviser was very accommodating and went out of their way to make sure everything was handled smoothly. They took the time to explain the work being done and made sure I was comfortable with every step. It is clear they truly care about their customers and take pride in what they do. I left feeling confident and grateful for the excellent service. I highly recommend Daly City Toyota for anyone looking for a place that treats you right and takes great care of your car.

“Their service approach is terrible. They constantly push for 5-star reviews, yet the service they provide is worth 0 stars. I reported a simple seat issue twice—once at 20,000 miles and again before my 30,000-mile maintenance. At 20,000 miles, they acknowledged the problem and said they would order the parts. At 25,000 miles, I was told the parts were on order. Then at the 30,000-mile service, they claimed they never even inspected the issue. If this is how they handle a basic seat problem, I can’t imagine what would happen with something serious. The problem was never resolved, and they were not helpful at all. This was my first Toyota and will be my last—if I had known Toyota’s service was this poor, I would never have bought one.” 06-01-2025 between 08-12-2025

The worst dealership I have ever visited. The sales person was extremely unprofessional and disrespectful. Long story short, the numbers he offered did not work out, and so my husband and I respectfully declined the offer. In response, he started yelling and calling names. He called us “stupid,” “pathetic” and “dishonest” when he himself went back on the quote he offered over email. He yelled at us in the middle of the dealership in front of a bunch of people, and again, it was extremely unprofessional. Would never give my business to such a person nor would recommend this place to anyone.

Brought car in at 90K under extender warranty. Told technician about the display on the radio not working and going white when engine is warm. On that receipt I don't remember anything being written down when I got the vehicle back. When I drove it away, the screen worked. As soon as the engine warms up, it goes blank. A rep called me some months later and asked how the service was, I told him they didn't do any research on it but assumed it was working fine when they started the engine. I asked him to speak to City Toyota and call me back. He never did. A guy called me a few weeks ago to bring my car in for a regular service and I told him the same story. He never called me back. (Customer service and follow through is non existent). This time, I wrote the docket myself as one man said they were too busy as it was the end of the day, so I documented it on the docket. I spoke to the guy and we went through my explanation stating that it was still under warranty when I brought it back at 90K. This time they repaired the dome lights, left the plastic cover on the floor where the cover was for the internal fuse, and never put that back over the overhead bulbs. The technician (Javier) called me and he said it would be around $5k to replace it. I told him I complained when it was under warranty and he told me he would speak to his boss. Then an hour later I got an email to pick the car up, that I REFUSED the costly repair (I did not). I assumed he never spoke to his boss, or failed to note that on the document. I then complained to the guy with dyed hair where I paid for the service and he just said "oh really" and continued to tell me where to go to pick up the car. So in closing, two reps never called me back or followed up when I complained when they said they would. Two services never fixed the stereo issue and 1 never even checked and the last technician never spoke to his boss. Very very poor service especially due to the fact that I bought the car at that location. I will be making further complaints to the dealership and their management after I write this up. I would dearly like a response to this and a path forward for repair. I was even willing to purchase another front stereo and asked Javier to speak to his boss which again he did not. I lodged a complaint with Toyota Brand Engagement Center who gave me a reference number and informed me to contact City Toyota's Customer Relations Manager. When I called this morning 4/4/25, the lady said they didn't have a Customer Relations Manager, She wanted to pass me to Chris Hansen. I asked that I should email him first to explain the story and she "didn't have" his email address. So I'm now being lied to. To be fair, the technician has tried to reach out to me a couple of times but I was away. He never informed me of anything except to call him back. At this stage I need someone to call me and if I don't answer, provide some sort of explanation before I take this further. Regards Karl Doyle