I am newer to the Casselberry/Winter Park area and have identified Classic Mazda as my dealer of choice. I have been extremely pleased with the entire service team and the overall customer experience. From my first interaction, the team has been welcoming, professional, and consistently focused on providing excellent service. Recently, I chose Classic Mazda for my next vehicle purchase, and the experience was truly exceptional. The process was smooth, transparent, and enjoyable from start to finish. I had been communicating with Michael Sheehata regarding what I was hoping to accomplish with this purchase, and he exceeded my expectations. He was attentive, highly knowledgeable, responsive, patient, and genuinely committed to helping me find the right vehicle and solution. At no point did I feel pressured; instead, I felt heard, respected, and well-informed throughout the entire process. Jose in Finance was also a consummate professional and made that portion of the experience smooth, efficient, and positive. He explained everything clearly, answered my questions, and helped make the final steps of the purchase seamless and stress-free. Both Michael and Jose are outstanding representatives of the Mazda brand and the Classic Mazda dealership. Their professionalism, customer focus, product knowledge, and genuine care made this a memorable and highly positive experience. It is clear that Classic Mazda values its customers and takes pride in creating long-term relationships, not just completing transactions. I am grateful for the outstanding service and would confidently recommend Classic Mazda to anyone looking for a dealership that delivers both quality and care.

This dealership wants to collect cars rather than sell them. Went there several times, with a 820 credit score and couldn’t buy a car. One time, they sold a car from out from under me, then yesterday finally, the ole bait and switch. They babel about being the lowest priced dealer, and how they aren't commissioned salespersons, but their compensation package is their business, I want to buy a car. If you want to pay more for a used car...then this is the place to buy one. JD.

I wanted to post a review that accurately conveys my experience with Classic Mazda without putting them on a pedestal or vilifying them. Additionally this review serves as a cautionary tale for the naive customer like I was. Shawn and Vince with sales were great, and Julio in Finance was as well I still believe these individuals deserve a shout out for their phenomenal customer service. I did not experience haggling or anything of the sort like you expect at a dealership, and left happy on day 1 January 21st. I even got a coupon for a complimentary first oil change because of concerns I had about the car. However, I ran into trouble in paradise on January 27th, less than a week after purchasing the vehicle. I had an engine light on for a cylinder 4 misfire. I had not even driven the car for 300 miles at this point. Understandably I was frustrated with Classic Mazda because I felt like a thorough inspection of the vehicle should have indicated that some additional maintenance needed to be done. However the inspection only really stated that the previous oil change was failed and that the front breaks would need to be replaced soon. Long story short, another issue appeared and eventually a trusted independent mechanic was able to determine that my alternator was bad. I do not want to use accusatory language here, but I do find it weird that the dealership was in no way aware that the alternator was no good during point of sale. Maybe they weren't and I am unlucky BUT I am definitely mentioning it in this review for those that may be more educated on these matters. The big point I want to make is that when you buy a car as-is and the 5 day/300 mile warranty is up, you as the customer are responsible for any repairs that the vehicle needs. I tried to get Classic Mazda to do a good-will repair since the issue happened so soon after purchase but the most the GM could offer was a discounted diagnostic. I was naive, and now I know better and am looking to educate people who are new to buying used cars as-is. IF you buy newer cars at this dealership I imagine it's a wonderful experience for most. But if you're like me and buying from the 'Vehicles Under 15k' section please be cautious. I wasn't and I have had to already spend too much to repair the car when I have had it less than a month now. As long as you go in educated and prepared you should be fine and as a whole this dealership isn't awful like some I have heard about.

Michael was amazing to work with when I bought my Mazda! He was attentive, honest, and went above and beyond to make sure I found the right car. I left feeling confident in my purchase and very happy with the service. Highly recommend asking for Michael if you’re shopping here!

Great and efficient service. The communication leading up and throughout the inspection was great. Video made any findings and /or recommendations very transparent.

My complete experience with Classic Mazda in Orlando was first class. From making the deal to picking up the car was great. Friendly, professional people and a beautiful dealership made buying my 64th car the best one yet.