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Experience was good. Communication was good throughout the day on various updates. My one piece of feedback, and this as been true for my many service appointments there... my truck is returned dirty. Dirty hand and finger prints all over the hood, doors, and this time my side mirrors were so smudged I had to wash and wipe them down by hand. In the past I bought a used car at a reputable local dealership and after every service appt, they would wash my car. Something to consider to elevate the level of service you're looking to provide
Eric did a superb job in fitting our repairs into the schedule. He was very courteous & professional throughout the unexpected experience. Our dealership sold us an extended warranty policy, and this specific company created an unexpected delay in our travel plans. Eric tried to explain there was a medical situation & the insurance company refused to work with our needs. I contacted this insurance company directly & they committed to escalate to senior mgmnt for approval providing I secure pictures for their files. I was to receive a call back from them. I was grateful for the Insurance Company's willingness to try and work with us, especially given there was a National Bulletin on this specific issue. The return call has yet to materialize. I NEED to return to the West Slope on the coming Monday for my Cardiologist procedure, so I authorized the repair & would submit for a reimbursement. Eric secured all photos and paperwork for this process. Yes, I will highly recommend Alpine GMC to family & friends. My only negative comment would be the pricing structure. I was very disappointed in the lack of market comparative pricing.
Doug is a great sales associate who really took care of me. He even held the vehicle for over a month until I was home to purchase.
Answered all my questions very well and were really helpful with finding exactly what I was looking for
Scott was extremely kind and diligent - he made sure he found a deal that fit my needs. TC was also very helpful and straightforward.
The staff was very professional and very helpful. Terry was able to answer any questions we had or find the right person to help
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