This was just an okay experience. Note that there is no 3 day exchange policy on new cars, only on certified pre-owned. If I knew that upfront, I likely would not have bought from Zimbrick. It says something about their sales tactics. Ben was great and low pressure; however, I told him I wanted all the safety features and he didn't share that there were more safety features on another, larger class of SUV. I would have driven that SUV and likely spent the $6,000 to $7,000 more. Zimbrick's checkout process is extremely high pressure. They transferred my license plate before I even got there and the finance manager pulled me into her office so I didn't get to talk to Ben. I never drove the car I actually purchased (it was closing time by the time I decided what trim I wanted). I ended up not liking my crossover and reached out to the new car sales manager. He didn't bother to respond and instead had Ben call me to see if I had questions. I emailed the manager again and got a vague, possibly AI response from him saying they hope I'm happy with them in the future. Overall, it's extremely upsetting that they don't stand behind their sales and have a 3 day exchange policy for new Chevys, even though they do for certified pre-owned (only because Chevy corporate makes them), the sales staff aren't informed enough to share details about additional safety features on other SUVs, and the new car sales manager wasn't interested in improving my car buying experience or letting me spend another $6-7K. I wouldn't recommend anyone go to Zimbrick and if you do, do extensive homework in advance because they won't help you by providing information about other cars outside the one you ask to drive.

Very friendly staff. Customer service was good. They made it very easy to get my new vehicle. I drove from Janesville and it was well worth my time.

Fast and friendly service. They always take great care of my vehicles. Tim and his team of techs are great. I will definately return for service.

It was recommend I check Zimbrick out by a couple of friends and that I would not be disappointed wasn't thanks to Tom N.

Sales personel is great, service writer is a condescending xxxxxxx. Extremly unhappy with service department. Explained to service my issues theh didnt listen to me the customer. Did what they thought was correct and my vehicle still isnt correct

My experience with Tom Newton was nothing short of amazing. He was so welcoming and knowledgeable that I did learn a lot from him. He was not annoyingly pushy like many salesmen I've encountered and his relaxed demeanor made me feel very comfortable. I would recommend Zimbrick and especially Tom to anyone in the market for a quality vehicle!