I am a fanatic Mini owner. I own number of Mini's from various dealerships almost 17 years ago. I moved to Irvine several years ago. I can not thank enough for all the service Aldo and Irvine Mini Service Team provided for me and my wife. They are courteous and freindly. They communicate promptly and accurately. They always promise out and deliver early. Sometimes repair and maintenance can be pricy with Mini, but they always made up with extra service and companion. I am definitely buying my next Mini or BMW from these guys.

The guys at Mini are always ready to help you in any way, they are super friendly and helpfull and always giving you the best service

Here's what they claim: "We have a strong and committed staff satisfying our customers' needs." It couldn't be further from the truth. They lie and don't care. My first and last experiences at Irvine Mini: I bought my car from a private owner two years old. Read in the manual that it has a feature that opens the sunroof and windows when you press and hold the key. Tried several times, rereading the manual. Called Irvine Mini, couldn't tell me over the phone, had to bring it in. Brought it in and they said the original owner never "activated that feature" and it'd be $100. Hard to believe when he paid $39,000 back in 2004. Told them I can live without it. One day I unlocked my car and guess what? The sunroof and the windows opened. I swore I'd never go back there but I thought they'd stand behind the recall notice they sent me: wrong! The power steering fan makes noise and my mechanic said a client of his got it covered because the warranty covers the pump, fan and any wiring which the notice states. Irvine Mini said it's not power steering pump was not the same as they one on the recall notice (even though I got a notice with my vin on it). Hard to believe that Mini doesn't know which parts they put on their cars but the dealer claims they send the notice out to everyone that has a car in that year. How stupid is that? They were going to charge me $150 diagnosis fee unless i paid $332 for the fan or any of the $6600 of recommended work. The car is not even worth that much. I would have gotten the tires and the brakes ($1000, since their prices on those two things are not over inflated like the rest of the repairs), but since I can't trust them and they are not the least bit accommodating, I didn't and I didn't bother to look at the new Mini's while I was there. The notice states to call Mini Cooper Customer Relations and the NHTSA if they don't fix the issue so I did and nothing was done. The NHTSA gave me a claim number and told me to call Mini with it. They took the number and said it's still up to the dealer and they didn't change their mind about it when I told them I made a claim. The service manager did finally waive the $150 diagnosis charge. So I took it in for nothing but to be treated poorly. Oh I did get to drive a 2019 loaner for two days...big deal, not like I want one now. In summary $432 ($100 for the bull-loney "feature activation" and $332 for the fan) is worth it for them to lose a customer. In a market where their value has decreased due to competition, you would think it'd be worth it to them.

Jose the service advisor is an asset to the dealership. He always exceeds expectations. And him and the service that is provided is what keeps me coming back.

Excellent customer service. Mr. Aldo Garcia is the best employee of Irvine Mini. Always there to assist me for all the need and questions I have

Ever since I bought my car I always go to this location for service. Aldo is always very helpful and kind every time I have problems with my car. I’m also very satisfied with the service.