My daughter brought in her Rav4 with a check engine light on. They quoted her for the work to be done, along with some extra services. "Willie" told her the work was going to be $613 for the service needed and $1080 for the service with some recommended services. She told him that she would just do the service for $613, he then said he forgot to add in the labor of nearly another $600. She called me after and said she felt like they took advantage of her. I called them to tell them that we felt that it wasn't handled correctly and that tehy should at least give some sort of discount, however they disagreed. Sketchy...

Spring 2026: I took my wife's 2018 RAV 4 in to the dealership svc center to have some routine maintenance completed. I paid approx $2,700 in total, including $1300 to have her trunk repaired--it was getting stuck in the up position. After the work was completed and while I was still at the svc center, I observed that one of the trunk's hydraulic lifts (I had been apprised by the svc advisor that the lifts were the culprit) was still making a crunching sound. I asked the svc advisor about that, and he didn't believe it to be an issue, so I a bit reluctantly concurred. I also observed that the respective hydraulic lifts did not match eachother, even though I had been apprised that 2 new ones had been installed, however assumed that maybe they weren't supposed to. After waiting 12 hours for the services to be completed, I drove away. Later that evening, while my wife and I were out-and-about, the trunk got stuck in the up position several times. We hoped that this was a post repair fluke. I also noticed when we returned home the car was leaking oil (as evidenced by oil spots on my new garage floor). I took the car back in to the svc center a 2nd time to have the oil leak addressed. I was apprised by a svc advisor that the automotive tech had neglected to fully tighten a gasket, and that this had been remedied. The next day, I noticed the car was still leaking oil and that the trunk was again getting stuck in the up position. I took my wife's car back to the svc center a 3rd time to have those issues addressed. I was apprised this time by a svc advisor that the oil leak was due to the tech not having cleaned up residual oil after the services were completed. I was also informed once again that the trunk had been fixed. The next day I observed that the trunk was still getting stuck. I took my wife's car back to the svc center a 4th time. I was apprised by a svc advisor that a faulty part had been used for the initial repair (I wondered if this was why the respective hydraulic lifts didn't match) and that another would be ordered. I discussed my frustration with a svc advisor and asked if it was not customary for a svc center, as a gesture of goodwill, to provide at least a free oil change when a customer receives this kind of sustained unsatisfactory service. He kindly obliged. I returned a 5th time to the svc center to have the new trunk hydraulic lift installed. After the repair, I observed that the respective hydraulic lifts now matched, and that the trunk was finally quiet as it opened/closed. I shared this with my wife, who asked me if I had questioned the svc center as to whether they had initially placed a used or substandard part on her car, or whether they had only replaced one of the hydraulic lifts (I had wondered the same thing). I apprised her that I had not asked and that I was tired, having had 5 visits within 2 weeks for the same issues. I provided an account of the aforementioned to the svc center mgr, and later to the ops mgr, who promised remedies. In sum, after spending approximately $2700 for routine maintenance and replacement of trunk hydraulic lifts on my wife's 2018 RAV-4, and after 5 visits and much frustration, the car appears to finally be fixed. I've got my free oil change in pocket, and was later provided a partial refund by the ops mgr for the services rendered.However, I am reluctant to return to this svc center. UPDATE: Summer 2026: I somewhat reluctantly returned to the svc center with my truck this time to get the free oil change. I was apprised by the svc advisor that I needed $2389 worth of maintenance work. I believed I had recently gotten some of the work taken care of at another Toyota svc center. I asked the svc advisor if he had access to those records, which he confirmed. However, those records were not reviewed. Had I not kept good personal records myself, and had I taken the svc advisor's recommendations, I would have spent $1459 on services I had just had completed within

We had a great experience on 03/06/2026, with our sales person Marlo. He couldn’t have been nicer or worked harder to make sure we walked out with the car we wanted. I would recommend Marlo if you are looking to buy or lease a car.

I had an excellent experience with the purchase of my 2026 Rav 4. It was a smooth and pleasant purchase with fair pricing for trade open and purchase price of vehicle. Financing was simple and very smooth as well. Very friendly dealership. Highly recommend.

BAD EXPERIENCE WITH THE SERVICE DEPT- I took my 2023 Tundra to Miracle for its 35,000-mile service. I told the service advisor that I wanted the services that Toyota states are needed at 35,000 miles. When I picked the truck up later in the day, the bill was $1,690. I thought that that was expensive, but I was in a hurry, so I paid the bill and left. Later, I examined the invoice and found that they performed 10 services, totaling $1,400, that were not needed. I tried to resolve this issue with Miracle directly, also with Toyota Corp.'s Brand Engagement Center, and also with the SC Dept. of Consumer Affairs, but no luck. Finally, I sued them in small claims court. I lost because the judge in essence said that this was a case of buyer beware. I was supposed to have examined line-by-line the work that they stated that they were going to perform before I gave them the go-ahead. Note that they do not perform the services as listed in the Toyota Service Guide; they have their own "Dealer Services" that they dreamed up, which includes a lot of items that are unnecessary.

Warning!!! Not sure if this company is having financial issues or is just fraudulent but beware. We sold our 2024, 4 runner to them 8-7-25 it took them until the middle of September to get the vehicle paid off, we had to make an extra payment so it didn't hurt our credit. It then took until the middle of Oct for them to pay us what we were owed, and the first check they gave us bounced, almost causing us to bounce checks in our account, two weeks later they got us another check, that was 200.00 less than what was owed. Yesterday the GM Derek was able to get that to us, and told me he had personally paid it, to get the event behind them. Derek was the only person there who would answer questions or help in any way, but seemed he had little control in any of this. Would never expect this kind of business from an established Toyota dealership. Seemed very fraudulent and unprofessional. Stay clear of this dealership!