266 Pittsburgh Road
Butler, PA 16002
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I loved everyone there! My salesman was Evan Hart. He was amazing, genuine and kind. The sales manager, Randy, was down to earth and made me feel that it would all work out. I felt they were trustsworthy. The finance manager, Matt, worked to get me the best deal. Overall awesome experience! They even drove my old car an hour away to my home, so I could leave with LUNA, my new Lunar Rock Toyota RAV4! Thank you! One happy girl, Sue Willy : )
Very friendly people but the repair is grossly overpriced. I arrived at my appointment with 2 alerts on the dashboard ...Hybrid system malfunction and pre-collision system malfunction. She asked me if I was notified that the diagnostic test would cost $149. I said no but added that I assumed that I had no choice. They did the work while my wife and I waited for 3 hours for the technician to replace some wiring that had been chewed by chipmunks in our garage. The friendly rep said that I needed a garage cat and we both laughed. She noticed that my wife was very confused (Alzheimer's) and was very nice to us. When we received the invoice, the total was $798 minus a $125 discount labeled "spend and save", perhaps because the rep had engaged with us. She was nice. The total came to $673 for replacing wiring, a clean kit and cabin filter.. At home I noticed that I was charged $149.99 diagnostic twice, once for hybrid malfunction and once for pre-collision malfunction, AFTER I TOLD THEM THAT THIS WAS THE ISSUE. The bottom line is that they charged me $299.98 before any work was done. I'm not ok with that and would not recommend Diehl to anyone for repair.
Slimy shady people. Set up appointment to purchase car. Drove an hour one way only to be told they just took a deposit over the phone while I was waiting for the sales lady to get keys.... then told me thats how the game is played.... I asked the sales lady why didn’t she let me put a deposit down and was told she never dreamt that would happen.... incompetent is what that’s called. They turned away a customer that made an appointment 2 days in advance and showed up early to purchase the vehicle for some one one who put a deposit over the phone!
Amazing sales team. Quick and Efficient. This was my first large purchase on my own, completely met my needs. Recommend what would fit my budget
Toyota fixed rear suspension after fighting with them for two weeks phone call after phone call. Two months later the front suspension was leaking. Diehl Toyota wouldn't do anything. Had to fix front suspension on my own dime on a truck that's a year old with less than 20,000 miles on it. Calling Toyota corporation is a joke. They dont call you back. Had to keep calling them to get thought, but all they did was brush me off. After spending 35,000 dollars they dont care about you or your vehicle.
WE WANTED A NEW TOYOTA TRUCK, BUT NOT SURE OF WHICH ONE. WENT TO DIEHL. OUR SALES REP, MIKE TILLERY, MADE OUR DECISION EASY. GREAT PERSONALITY, AND VERY KNOWLEDGEABLE. SUSAN GESSLER FINISHED THE SALE. SUSAN KNEW WHAT SHE WAS DOING, VERY PROFESSIONAL AND HELPFUL IN COMPLETING OUR PAPERWORK. MIKE AND SUSAN, BOTH PUT US AT EASE ,ANSWERED ALL OF OUR QUESTIONS, AND MADE OUR BUYING EXPERIENCE VERY PLEASANT. DIEHL SHOULD APPRECIATE HAVING MIKE AND SUSAN AT THIS DEALERSHIP. WE LOVE OUR BLACK TOYOTA TUNDRA!!
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