Customer Service ~ Exemplified!! We were incredibly impressed with our recent windshield replacement service at Lexus of Superstition Springs. The team did a fantastic job from start to finish. After purchasing a beautiful Lexus TX 350 from Lexus of Superstition Springs less than 2 weeks prior, we had the unfortunate experience of a rock impacting our windshield requiring an immediate windshield replacement. We drove our TX 350 directly to the Lexus dealer and Sales manager, Karl Shoneman took the lead from that point. He arranged a 3-way call between the windshield replacement company, our insurance company & my wife & I. That whole process took less than 15 minutes! Nothing else for us to do ~ but allow Lexus of Superstition Springs to go to work. Even more impressive ~ because the windshield had to be brought in the following day ~ Karl arranged for a complimentary Lexus loaner vehicle over the next 2 days. All work was accomplished on site, including the very important re-calibration. Now, 2 days after picking up our vehicle ~ everything works perfectly ~ as though the unfortunate event never happened. Overall, a first rate experience. We are so thankful we chose Lexus of Superstition Springs for our vehicle purchase. After our wonderful customer service experience ~ we have no doubt we made the right choice.

This was my first time purchasing a Lexus. I went in wanting a Lexus IS350 and walked out with a Lexus NX 350. John was very responsive, knowledgeable, and understanding. He answered all my questions. Tried to find me my perfect car in different states. He made the whole experience/ process less stressful and smooth. Highly recommend working with John.

Michael explained all the details of the new auto during the test drive as well as after purchase which was very helpful.

I had an excellent experience working with Michael Wu at Superstition Springs Lexus. Michael was professional, extremely helpful, and very informative throughout the entire process. He went above and beyond to simplify and expedite my purchase, making everything smooth and stress-free. His exceptional customer service truly stood out — he answered every question clearly and made sure I felt confident about my decision. I would highly recommend Michael Wu to my family and friends, and I’ll definitely return to Superstition Springs Lexus for future purchases.

Service has always been great at this dealer, and we have purchased two new cars here due to their record of outstanding vehicle service. Special thanks to Myron Lyons who has gone above and beyond to help us recently when our battery died suddenly. He sent a super friendly tech right away to jump the battery, and the tech then followed us back to the dealer where diagnostics were performed quickly. The battery was quickly replaced, and Myron had us on our way! Thank you, Myron, your efforts are greatly appreciated and is a primary reason we have remained faithful to Lexus for over 25 years!

Had a great experience with Michael. Our on line interaction with Mayra got us over to visit Superstition Lexus first.