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Les was absolutely terrific. From the minute I walked in the door he was there to greet me and take total care of what I wanted. When I went I had planned to continue getting service at the Chandler Lexus as Das there had been terrific to me and I trusted him. But after dealing with Les at your dealership I definitely plan to switch and have all service done there.
Phenomenal Always a pleasure working with this dealership. They always go above and beyond. Very appreciative
Great sales and support team. It was an enjoyable and fun experience buying a new car. We were treated fairly with our trade in and they really worked with us to get us into the car we wanted.
We are so grateful for the help from Lorelei with our purchase of our 2nd Lexus. We will certainly be coming back to Superstition Springs Lexus for all of our future Lexus purchases. Thank you!!
The entire staff was friendly and not pushy/aggressive to sell you something you don’t want. Theo was awesome to work with. Straightforward, upfront, and none of those “tactics” you encounter at other dealerships. It took about 6 weeks for my vehicle to come in and what was agreed to 5 weeks prior (including trade in value) stayed as agreed upon. Can’t say enough about Theo and his friendly demeanor. He listened to what I wanted in an RX and didn’t try to sway me or sell me anything more than what I wanted. Kaleb in the business office (closer) was organized and said the whole process would take 7 minutes. Again, no aggressive tactics to sell additional warranties or anything. He showed us what was available and we politely declined and boom, onto the next form to sign. We were done in the 7 minutes Kaleb projected. I will definitely buy my next vehicle here and go through Theo.
Customer Service ~ Exemplified!! We were incredibly impressed with our recent windshield replacement service at Lexus of Superstition Springs. The team did a fantastic job from start to finish. After purchasing a beautiful Lexus TX 350 from Lexus of Superstition Springs less than 2 weeks prior, we had the unfortunate experience of a rock impacting our windshield requiring an immediate windshield replacement. We drove our TX 350 directly to the Lexus dealer and Sales manager, Karl Shoneman took the lead from that point. He arranged a 3-way call between the windshield replacement company, our insurance company & my wife & I. That whole process took less than 15 minutes! Nothing else for us to do ~ but allow Lexus of Superstition Springs to go to work. Even more impressive ~ because the windshield had to be brought in the following day ~ Karl arranged for a complimentary Lexus loaner vehicle over the next 2 days. All work was accomplished on site, including the very important re-calibration. Now, 2 days after picking up our vehicle ~ everything works perfectly ~ as though the unfortunate event never happened. Overall, a first rate experience. We are so thankful we chose Lexus of Superstition Springs for our vehicle purchase. After our wonderful customer service experience ~ we have no doubt we made the right choice.
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