On 03/13/26, I purchased a Certified Pre-Owned 2023 Acura MDX from Elk Grove Acura, and I cannot recommend Keaton Neumann in sales highly enough. Buying a car can be stressful, but Keaton made the entire process smooth, professional and went above and beyond to help me even after the sale was finalized. After taking the car home, I noticed a few issues, including a new car battery that was needed, some rock chips in the windshield and a metal scraping noise coming from the front of the vehicle. I reached out to Keaton and he didn’t hesitate to jump in and ensure these issues were handled immediately. Keaton worked with the General Sales Manager Isiah Martinez and Service department to advocate for me. On 03/16/26, the Service department diagnosed a faulty battery and handled the replacement under warranty at no cost to me. On 05/01/26, the Service department discovered that the metal scraping issue was due to rust on the rotors and pads. Even though I had already bought the car, the Sales Department covered the entire repair cost for the replacement of new rotors and pads to make it right. It’s rare to find a salesperson and a dealership that truly stand behind their Certified Pre-Owned standards like this. If you want a fair deal and a team that will take care of you even after you drive off the lot, go see Keaton at Elk Grove Acura!"

We bought a car this weekend and honestly felt taken care of from the very first moment!!! Marissa helped us, and even though this is already our seventh car purchase, we’ve never felt this level of attention before. When we first showed interest online in a specific car, Marissa sent us a personalized video the same day. She introduced herself, showed the exact vehicle inside and out, and gave a quick overview. That meant a lot, because it’s so helpful to see the actual car and color before even driving to the dealership. It was a really nice touch and made the decision process much easier! We ended up going to the dealership that same day, and Marissa welcomed us warmly. The whole process was smooth and within the next three hours, the car was mine. She was friendly, professional, and very easy to talk to. The experience just felt comfortable and positive from start to finish. You can tell she has strong experience and truly understands what customers need. We would absolutely recommend Marissa to anyone looking to buy a car!!!

Awesome service staff! Will in service has been my go to and he always treats me with respect and kindness. Jeff is the service manger and again EXCELLENT customer service I trust them with my car and they are always honest with me. I appreciate the service I have received the times I have gone in. Greg in parts is also extremely helpful when ordering parts and is very friendly as well as the greeter when pulling into the service drive. Will,Jeff,Greg is what customer service should look like! Thank you guys

Great customer service, easy to make an appointment and love the complimentary wash and vacuum, 5 stars ⭐️.

Chad has very nice personality, respectful and excellent customer service. On time service and remind what need to get done for next visit

The service department at Elk Grove Acura is excellent. For the past 12 years they have serviced my MDX 2012 and I have received top notch service every time. David is knowledgeable and addresses all my concerns, big or small. My Acura continues to run well because of the fabulous service I have received from the service department. Great job!!!