Worst place. I bought a used car from them and before I got off the lot I had an error message so I go back in and the salesman said he would get it fixed then 4 stories later I have to pay for the fix. Matt Corbin is a liar. Don't recommend them at all.

I wish I could give zero stars. Absolutely the worst place to buy a vehicle. These people will tell you whatever lie to get your name on a contract. The worst experience I have ever had with a dealership. They rip you off on your trade and add stuff the contract that you never asked for. Do yourself a favor and avoid this place at all costs. I will never do business with a Jim Norton facility again. If you need to get lied to, this is the place. They should fire their finance manager, because he plays fast and loose with the truth. Absolute liars!

I worked with Jon Lane and Brandon McPhail to purchase my new Bronco Sport. They were both fantastic, patient, and made the buying process easy. If you need a new Ford, go see Jon or Brandon @ Jim Norton Ford for your next vehicle! Great experience!

Dropped my F-150 power boost off at 5:45 8/7/25, rear end out had to use 4 wheel drive so the front wheels could pull me from oolagah, Ok to Broken Arrow, Ok about 45 minute drive. Talked with service the entire drive trying to get a loaner to drive. They have 40 loaners available but all are loaned out and there is a waiting list. Bad sign!!! Have to find a ride back home and borrow or rent something to get to work. They said they would get my truck in first thing Friday morning 8/8/25. I start calling at 9am. After three attempts with three voicemails I get a call back at 12:35 telling me they checked it out and the rear end was damaged but they were not sure if it was covered under the recall but unfortunately I still couldn’t have a loaner. Finally received a text, not even a phone call, at 5:20pm right at closing time telling me it was covered under the recall and they found the parts in the back to repair my truck. This tells me they had the parts all day but chose not to work on my truck until Monday. Actually the text said he would talk to the mechanic on Monday to see how long it will take to repair. I’m still without a vehicle from 8/7/25 to at least 8/11/25. I said to the service person this is FN ridiculous, using the actual letters fn not the word, the service person said since I was cussing at him he had to hang up. So he did. I am not impressed with Jim Norton ford service department or management. My recommendation to anyone looking to purchase a new or used vehicle is to not use Jim Norton ford. The receptionist who directed my calls was the only person who was polite, courteous and helpful. I believe her name was Ester, if I’m wrong I apologize she was very polite and professional and if I came across as rude to her I apologize for that from the bottom of my heart. Sincerely I’m sorry.

Update Jim Norton will not have my truck fixed today Friday August eighth and still nothing loaner. They are closed over the weekend and I still have to work. Jim Norton ford will not work with you they obviously don’t care about their customers as much as Matthews ford did. I will no longer be using Jim Norton ford for anything and I recommend you find another ford dealership. They are horrible

These people are liars and their finance department is the worst. They try and slide stuff in there that you don't want and don't listen to you