My husband and I had an appointment on October 7, 2025, at 4:30 PM to view a vehicle. We arrived a few minutes early but were asked to wait as our assigned salesperson was unavailable. We were then approached by another salesperson who accompanied us on the test drive. He was personable and eager to make a sale, and we moved forward with discussing financing options. Unfortunately, the numbers did not initially align with our budget, which we were very clear about. We were told by the sales manager that they would continue working with finance companies the following day and would contact us. That follow-up never happened. We later learned both the manager and salesperson were off the next day, but no courtesy call was made to inform us. During this time, I noticed the vehicle was listed on the dealership’s own website for $17,849, yet we were quoted over $18,000+. When I brought this discrepancy to their attention, we were given vague explanations, such as it possibly being a "military discount" though no such discount was specified in the listing. Not long after, the price was increased on the site, which felt misleading. After further back and forth, we finally came to an agreement and returned to the dealership on October 9 to sign paperwork. The salesperson was notably cold and disengaged during this visit, but we pushed through. The highlight of the experience was working with Kevin, the finance manager, who was incredibly helpful and professional. We left with our new-to-us vehicle around 4:15 PM. Just a few hours later, while driving, the car began to shudder under acceleration, and the tire pressure monitoring system error appeared, with one sensor not displaying at all. The next morning (10/10), I contacted the dealership. After being bounced between departments and getting no clear direction, I had the vehicle inspected at Discount Tire. They informed me that three of the tire sensors were nearly dead and the fourth was completely nonfunctional; this was less than 24 hours after purchase. The tires themselves were older but still in usable condition. However, this did not explain the shuddering issue. When I brought the car back to the dealership around 3 PM, I was abruptly approached by the sales manager who took me on a test drive. He immediately questioned where I had filled up with gas, implying that using Circle K might be the issue, and claimed the vehicle seemed like it was "starving for gas." We returned and I was left with no update or clear next steps. After waiting, I informed the sales department I had to leave to pick up my kids. Wes, the service manager, assured me they would investigate and follow up. Later that day, he informed me the vehicle would need to be sent to the neighboring Chevy dealership for further inspection. On October 13, I contacted the Chevy dealership myself and spoke with Jessie, who was incredibly helpful and transparent. He informed me that the torque converter needed to be replaced and had already sent the diagnosis to Nissan. Nissan then told us the sales manager would need to approve the repair. Thankfully, on October 15, the repair was approved. Even better, Chevy was able to fix the issue quickly and the car was ready for pickup on October 16. While I am relieved that the issue was ultimately resolved, this entire experience has been frustrating, time-consuming, and deeply disappointing, especially as a repeat customer. I do not intend to return to this dealership for future purchases, and I cannot, in good conscience, recommend their sales team to anyone. However, I would like to sincerely commend: Kevin (Finance Manager) – professional, personable, and extremely helpful. Wes (Service Manager at Nissan) – responsive and attentive once involved. Jessie (Service Manager at Chevy) – went above and beyond with timely and clear communication.

The service center is GREAT. Extra charges when paying, just because you use a credit card is HORRIBLE. Jose and Christian are the best. They are so knowledgable and always keep you updated on what is going on. Now what I have to say has nothing to do with these two wonderful men. Do you really expect people to carry large sums of money around with them??????????? I had my car repaired yesterday and was charged a fee because I used a credit card. The bill was about $750 dollars and I don’t carry that much in cash and I don’t use a check book, so what choice did I have but to pay by credit card? Credit card fees are a part of doing business. I own my own small business and I NEVER charge my customers for using a credit card. In fact, I prefer it as I don’t have to go to the bank. The money is automatically deposited into my bank account. I don’t see you charging cash customers for counting the money and the gas to bring it to the bank. What about the labor to count and bring the money and checks to the bank?? Of course, you don’t charge your customers for this as it is a part of doing business. Credit card fees are also the cost of doing business. At least according to my accountant, you can deduct these charges on your taxes. So why would you change your customers for this deduction? I have a 2015 Nissan and purchased it in 2016 and have all maintenance done with you. I might have to find someone else to do the maintenance on my car that won’t charge me a fee when I use a credit card. If I should keep on using you, I will have to go to my bank, get cash (and it will be $100 bills) and you are making me one UNHAPPY customer. I will be sure to inform everyone I know that you charge for credit cards. Also, should I purchase another car, it will not be from you. I will find a dealership that does not charge people who use credit cards.

The service we got was excellent! It exceeds our expectations. We got a great car.

Can’t say enough about our great experience with John and his team! They went above and beyond what we could ask for. No pressure, very professional and down to earth. Jose is amazing! Very knowledgeable and helpful. Never made us feel rushed. Everyone one of the staff that we came in contact with was very pleasant. We got a great deal on a great car. Thank you!

Jose is the best! He understands my wish list and he helped me to get what I wanted. Such a great experience to shop my new Frontier! I will send my friends and family to Jose for car shopping!

Jose is the best of the best, he is very kind and patient, also great with kids we have bought 5 cars with him and we would not go anywhere else, we tried to buy somewhere else and had the worst experience ever then we went back to lawley Nissan and he turned it into the best experience just as he usually does! He was extremely professional! He is the reason we keep coming back to lawley to buy! We will be back to buy from him again! His quality of work is Phenomenal I highly recommend Jose at lawley Nissan!!