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I have been part of the Executive customer family for may year but never been to this location. I was looking for another used MDX and Acura Berlin just posted one online (without pictures). I read the description and immediately went there. The Dealership is nice clean and managed well. I took the SUV for a ride, it looked great, low miles and CERTIFIED. I immediately made a deal with Raj and Joe. During the preparation period, Raj kept in contact with me about needed documents for pickup and registration. Although the weather was 10 Degrees, Acura had the car clean and ready to go. the paperwork as-always takes about 30 to 40-minutes, it was efficient and fast. Although, Acura of Berlin is not in my local area, I highly recommend this location. I will be servicing me MDX at another Executive location, Executive Acura of North Haven.
As a young woman buying a newer car for the first time, Acura of Berlin made the process easy and stress free. Jenn was amazing, patient, respectful, and never pushy. She took the time to explain everything and made sure I felt confident in my decision. I couldn’t have asked for a better first car buying experience. Highly recommend!
Jim understood exactly what I was looking for and delivered. Amazing customer experience. Thank you!
The service department is very friendly, helpful and so accommodating to me over the years. I have been a customer to Acura Berlin for over 6 years and it is also conveniently close to my house! Win win.
I recently purchased my vehicle from this dealership and have also returned for several services, and each experience has been outstanding. The service team is extremely knowledgeable, professional, and consistently goes above and beyond to provide excellent customer care. I especially want to recognize Jonathan Roath for his exceptional professionalism and attention to detail. He takes the time to explain everything clearly, ensures the work is done right, and truly makes you feel valued as a customer. It’s refreshing to work with a service department you can genuinely trust. I highly recommend this dealership and their service team to anyone looking for reliable, top-notch service.
It's was a good experience. The staff walked me through the process The staff was friendly
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