Ken is truly in the right position his interest to take care of my needs was above and beyond my expectations Thanks Ken Mel Brown

Bought a certified used vehicle there, they also talked me into the extended Zurich warranty for an extra grand. I brought my vehicle there for all service/oil changes every 5K miles, no issues for 2 years. I then brought it in for service for some rattling in the engine, they told me my 6 year old CRV had “no oil”, the piston rings were now sticky and it needed a new engine. They wouldn’t cover anything, saying it was my fault for not checking oil level. The engine had never smoked, no smell, no leaking, no engine light had ever came on…..no matter, insisted it was my fault, warranty was null and void. After I appealed, the regional manager eventually called me months later, said he couldn’t do anything for me, nada, nothing, not a penny. I won’t even mention here how I feel about the Fox service dept. Hope they sleep well at night.

I had my Hyandai repaired here after frustrations with that dealership. Thank you Joe, Cam and to the top notch trustworthy service I received all the way around !!! Very friendly and dependable .. I will now not go anywhere else and would recommend fox Honda to anyone ! Thank you

Richard Grant is the reason I will be a returning customer. If you’re looking at one of their vehicles, Richard is the guy you need to connect with. Hands down the best customer service during and, more importantly, after the sale I have ever received…on any purchase I’ve ever made. My vehicle had an issue arise (this was well after I purchased it) with a check engine light and a terrible noise under the hood. I dropped it off around lunch time, not expecting to have it back for a few days. I reached out to Richard to let him know the car was having an issue. He apologized, and then coordinated the fastest diagnosis & repair imaginable. I had that vehicle back, fully repaired in a matter of hours. Richard then reached out later to check in on it. He didn’t have to do any of this, and I certainly didn’t expect him to, but he did. Thanks again

Edit: I just received a call from the general manager. He was apologetic and gracious so I’ve decided to upgrade this rating. What a nightmare! I called over two weeks ago to make my appointment for 10:15 today. Needed an oil change and to have my seat heat fixed. Should have all been covered by their warranty. My friend was picking me up for brunch, so I asked Corrie what time she expected it to be done. “This afternoon,” she said. So I hung out at my sister’s, awaiting the call. At 3pm, I was dropped off back to the service dept. I asked Cam if it was ready yet, Nope, hadn’t even been looked at. No apology, just a litany of excuses about how much work they had. But since I was there, he’d move me to the “waiter” list and I’d be next. WHY DID I HAVE AN APPOINTMENT?? And why hadn’t Corrie told me my appointment time was irrelevant? Then she tried to charge me for the oil change. I challenged her and she corrected it without an apology. Over 5 hours wasted. I know labor is hard to get right now, but that means the service managers should be communicating instead of spreading blame. And a well placed, and sincere, apology can go a long way. When you buy a car the service dept is a big part of the purchase. I’m disgusted that I’m tied to them now.

I was delighted with the service I received on my Fit on Monday morning, March 22nd. Unfortunately, the girl at the desk kept me waiting to pick up my car for quite some time while she conducted personal business on the phone. Not ok.