Scott Kia of Springfield runs a completely disorganized operation with zero respect for a customer’s time or basic professional standards. We arrived at 5:00 PM and were told the Sales Manager, Nick, had already left for the day. We worked with our salesman, Yohannes, and shook hands on a finalized deal with the Used Car Manager at 5:30 PM, for our new lease. Following their explicit assurance that the deal was a green light, we spent the next three hours sitting in the lobby executing the necessary logistics. Under their direction, we changed our auto insurance policy and watched the dealership staff remove the license plate off our trade-in vehicle. At 8:30 PM, after making us wait for three hours, the Finance Manager came to say they could not complete the sale as the sales desk completely forgot to input our trade-in vehicle into the paperwork. Because of their sheer administrative laziness, it took them three hours to notice their own mistake, meaning the main office was now closed and the transaction was dead. We walked out, demanded our deposit back, and were left with the massive hassle of immediately reinstating the auto insurance we had just altered based on their incompetent guidance. To make matters worse, after completely botching a guaranteed sale, not a single manager from this location has bothered to follow up or apologize today. This is a failure of communication from the top down. If you value your time and expect an honest, competent transaction, take your business to a dealership that actually knows what they are doing. Hands down the worst dealership experience I have ever had.

We had an outstanding experience with Kyle Sullivan at Kia Springfield while purchasing our Kia Sorento Hybrid! Kyle was professional, knowledgeable, patient, and truly made the entire process smooth and stress-free from start to finish. He took the time to answer all of our questions, explained every feature clearly, and made sure we felt confident with our decision. The Kia Sorento Hybrid is an amazing vehicle, and Kyle made the buying experience even better with his honesty, friendly attitude, and exceptional customer service. We never felt pressured, and he genuinely cared about helping us find the right car for our family. If you’re looking for a new vehicle, we highly recommend asking for Kyle Sullivan at Kia Springfield. Thank you again, Kyle, for making this such a positive and enjoyable experience!

I recently purchased a “Certified Lite” vehicle from Scott Kia of Springfield, and my experience has been extremely disappointing. I specifically went there to purchase a 2017 Kia Niro. I was assured by both the salesman and the used car manager that the vehicle had a spectacular service record, was very well maintained, and was a dependable car. Within three weeks of ownership—before I even made my first payment—the vehicle developed major issues: a faulty catalytic converter, a coolant leak, and no heat. I am now being told the repairs will cost approximately $4,000, nearly half of what I paid for the car. I understand that used vehicles can have problems. However, when a car is marketed as “Certified” and sold by a dealership, customers reasonably expect it to meet certain standards. Experiencing this level of mechanical failure within three weeks is unacceptable. To make matters worse, when I first contacted the service department, they confused my recently purchased vehicle with one I owned eight years ago. The service technician who inspected my vehicle was not even aware that I had just bought it there. That level of internal miscommunication does not inspire confidence. The used car manager has been polite, but politeness is not accountability. Rather than taking responsibility, I was offered the option to trade the vehicle in at a higher cost to me because of the repairs they now claim are needed. I was also told to come in on 2/23/2026 to discuss options, only to arrive and find the dealership closed, with no prior notice. Promised follow-up calls regarding alternative vehicles never happened. This situation is especially difficult because my daughter was involved in a severe accident in June that killed her best friend and nearly took her life. I was out of work for over a month, and it has been an incredibly challenging year for our family both emotionally and financially. We rely on this vehicle to get her to rehabilitation appointments and for me to get to work. I did not purchase this car expecting perfection—but I did expect honesty, reliability, and support from a dealership when serious issues arose almost immediately. I spent $9,000 in good faith, expecting a dependable vehicle from a reputable business. Instead, I am facing thousands of dollars in repairs within weeks of purchase and very little effort to make it right. I hope the ownership or General Manager of Scott Kia of Springfield takes this review seriously and reaches out to resolve this matter appropriately.

I’ve purchased my last five vehicles from Michael Robinson, and there’s a reason I keep coming back — his honesty, professionalism, and knowledge of the car business are unmatched. What really blew my mind this time was that he got me to switch from BMW to Kia — I know, unbelievable! But Michael made the process so smooth and informative that I actually felt confident making the change. He took the time to understand what I wanted, walked me through every option, and made sure I left happy. Michael doesn’t just sell cars — he builds relationships and trust. If you’re looking for someone who truly cares about getting you into the right vehicle, Michael Robinson is the one to see.

Everyone was super nice but the wait time was insane. Hire more people. Thank you

Very unprofessional! We found the car that she like online and asked if it was still available and they said yes. The drive there and home was three hours, when we got there the car was sold. So, we looked around and found the car she liked. They took my daughter's downpayment to hold the car. We came back maybe three or four days after to complete the sale; they sold the car to another person. All this time saying the car is ours. What a joke! Very Unreliable.