Extremely nice and very knowledgeable. The entire lease experience couldn’t have gone more smoothly

maria lacorte , i picked a Volvo xc 40 from craig graber sales dept at karp seamless purchase ,

I have made every attempt to resolve several issues with this dealership to no avail all the way up through the General Manager for the last month. Finally I had it and contacted the Attorney General's Office and the BBB. Below I will put just a brief summary which is VERY brief about all the xxxx this dealership put me through. I do not recommend this dealership. Stay away! I dealt with Jonathan Hernandez, the asst sales manager; Kendra Juerakhan, the Sales Manager and finally the Tim McGilley, General Manager. I also requested the District Manager's contact and that was never provided. You can also see a photo attached of the vehicles mentioned below still posted on their website beware of bait and switch tactics, hidden undisclosed dealer's fee; 2% for cc charges, and much more do yourself a favor and avoid at all costs. Key Points: 1. I believe I was bait and switched. I came in for a lessor priced and base trim level of the vehicle. I was told that vehicle was no longer available. Then I was told that the next trim level (fwd) model was available for $800 less than the vehicle that was not available. Then at the very last minute I was told there was a "traction light issue" and I could not leave with that vehicle. The sales asst manager, Jonathan, said that he had a more expensive model the AWD instead of the FWD BUT that he would give me the more expensive vehicle for the same price. He did not, nor was I shown the MSRP on the contract even though I demanded to see it. The finance person Ismail Ismail told me I would get it in an email after signing. So I had no idea that the vehicle was $1600 more expensive. 2. An undisclosed dealer's fee was slipped into the contract as "cash down" for $519.19. I never agreed to pay any fees upfront let alone an undisclosed fee. I called a month in advance to ask about all fees and Jonathan never disclosed this fee. I pointed this out in the finance office and said I never agreed to pay such fee and the finance person did not remove the fee. He would only show me the bank sheet and not the final contract and even said after I pointed it out that I wouldn't see this amount on the final bank sheet because he couldn't send it to the bank. That is because he slipped it in as cash down on the final contract under line 7B (capitalization cost reduction) along with the manufacturer discount. 3. I was charged for things I never received or did not agree to pay upfront, as well as an undisclosed dealer's fee. I incurred greater charges due to unagreed upon payment due. ($50 fuel, fees, dealer fee, $50 due to higher unexpected charge could not use my bank card cause me 2% to use cc machine) 4..Unethical strong-arm and unprofessional tactics were used throughout the purchase and complaint process.

I brought this SUV on line from a salesman name Johnathan Hernandez whom was very helpful from day one to when I arrived at the dealership to pickup the suv. He explained everything about the suv and made it all a smooth transaction, this guy is awesome and I would recommend him to anyone buying a car, great dealership. Thank you Johnathan!

I had the best experience at karp I found the cat I wanted and Sam made the purchase of the car easy and enjoyable Sam was extremely professional and walked me through all the details from leasing the car, returning my 2020 Jaguar , and explaining the features on the encore gx mike in the leasing department was personable and efficient a great experience from start to finish ps I love the car (so far)

Very frustrating experience. Ordered a car in September, never received any updates on order. Sales associate no longer with company. There is an antiquated phone service, very rarely reach a real person and no one returns messages. Still waiting 2 weeks for $1000.00 deposit to be refunded.