4100 Plainfield Avenue Northeast
Grand Rapids, MI 49525
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Thank you so very much Dave Roguska, you made my van shopping much less stressful than I had anticipated. While I am a woman of a certain age, I had never shopped for a vehicle by myself, or at a dealership before. You made it almost a pleasure and found me exactly what I needed. The wheelchair fits in the van perfectly, and it has been okayed by the kids, Mimi has a cool new car. Thank you again for guiding me through a tough time and finding me just what I needed!
Took my Ram 1500 in for service. It stalls at 70mph and starts up again at 50 mph. They want $1,800 to replace leaking exhaust manifolds.... seriously?!?!?!? The two are quite obviously unrelated. Complete incompetence
This was probably the easiest and most nonaggressive buying experience I have had. Explained what I was looking for, was presented with options and was given ample free time to think over what I wanted. No pressure or "steering" towards something else. Very satisfied with this visit, this purchase and the staff. Highly likely to shop there again.
Had a great experience today at K&M Dodge. We came in with our kids around our legs screaming and Dan Smithgall worked with us, and our kids, to find the car we have been looking for! K&M Dodge was quick and helpful with all the paperwork and made things seamless in a short amount of time! Thanks Dan
I recently broke my hip and felt that a Town and Country would work best for me and our family. We decided to buy a used 2016 Town and Country with very low miles so we would have two or more years of factory warranty, bumper to bumper, and up to 5 years on the drive train. We had explored other dealers and visited some of them on line or in person. Their selection was very limited and the units they had were all in excess of 25,000 miles. I called K & M Dodge and spoke to Bruce Whittenbach in used cars. He was professional and direct. We discussed what I was looking for and what I wanted to spend. He had two units that could possibly work for us. One with 12,000 miles and one with 18,000. (They had over 40 units to choose from). When I explained my injury he said he would have them pulled out and up by the office so I could see them with our much moving around. My wife loved the white one, and I loved that it only had a little over 12,000 miles on it! Bruce was able to make the sale work to within $ 500 of what we had discussed on the phone. I was very satisfied with the terms and we had a deal! After a few days, we noticed the clear coat lifting off a spot along the bottom of the driver's door. I called Bruce about it and he listened to me, and then had me bring it in to their body shop. I was not sure what to expect. Chris Pitts, the body shop manager helped me to understand that this was a problem with a repaint done to the door some time prior to K & M owning the car and was not a factory warranty issue. But instead of passing the buck, they said they would repair the pealing clear coat! I was very thankful that they did this for us at no cost. And if that was not enough, they provided a loaner Town and Country for the three days it took to make the repairs to ours. My wife and I so appreciate Bruce and Chris and K&M's help with this. It’s nice to know that there are still companies and staff in the car world one can still trust. We would definitely use them again!
Dan S was very helpful to me during the process of me purchasing a car. He was friendly and I felt no pressure to make a quick decision.
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