Horrible service department Good luck dealing with them, they do not owner Hyundai 3 years service coverage, they over charge everything, and they have zero customer service! I'm selling my Hyundai just to not have to deal with them since they are the only dealer in my area.

Leased a 2025 IONIQ 5 from Sport Durst Hyundai in Durham, NC in August 2025. Two issues, zero accountability. Issue 1: We were explicitly promised Hyundai's Level 2 home charger promotion at signing. Turns out it had ended a month earlier. When we discovered this, the sales rep acknowledged in writing that they'd given us false information and were "working to have Hyundai honor the credit." That was September. It's now December. Total silence. We bought our own charger for $344. Issue 2: They never properly transferred our license plates. Four months later, NC DMV still shows them registered to our trade-in. Also listed the wrong county. Nobody returns calls. Hyundai's response? "Not our problem. We used a third party to run that promotion, and dealers can do whatever they want." Funny, that's not how it works anywhere else: * Amazon uses third-party sellers. Order wrong? Amazon makes it right. * DoorDash uses third-party drivers. Food missing? DoorDash refunds you. * Airlines use third-party baggage handlers. Lost luggage? The airline compensates you. * McDonald's franchises are independently owned. Corporate still enforces standards. If your brand is on it, you own it. That's how accountability works everywhere except, apparently, Hyundai. The car is great. The corporate accountability is a case study in how not to treat customers.

The Sales will go out of their way to make the purchase happen; but the service department is totally opposite. After the sale I was "ghosted" with no return calls; this was reported directly to David "Sport" Durst who advised me to speak with him in the future; unfortunately Brian Yates, service department, told me that he could not reach Mr. Durst. My 2024 Kona is now losing power and coming to a complete stop while driving after about 6000 miles. This has happened 4 times now in the middle of traffic.Even though I submitted a video of the last event no repair because the master mechanic could not "reduplicate" the issue...no documentation of checking other parts of the vehicle..nothing This "accident ready to happen" was returned to me as is...Now I have to return it again and there is NO available loaner...AND Mr. Durst CANNOT be reached....According to an attorney, if I drive this vehicle as is knowing there are issues, I will be held responsible if there is an accident...it has started back stalling and losing power while driving after filling it with gas and even after Brian Nelson filled the tank with gas at the dealership....

I have horrible experience with this dealership . I bought a New Santa Fe 2023 from this dealership and it has big engine issue. When I was driving on highway, the car started to give some alarm and then stopped. It happened 6 times and each time we took it to dealership. They don’t find any clue why it is happening. It is a big safety concern and they do not care. Customer service is awful. Don’t buy car from them. It is waste of money and time.

I had and am having a terrible experience regarding the purchase of a 2017 Kia Optima from Sport Durst Hyundai. The vehicle was sold to me with several undisclosed issues that didn't reflect on the test drive because of the short duration of it, and the dealership has failed to address my concerns despite multiple attempts to resolve them. Key Issues: Check Engine Light: During the inspection, the vehicle had no check engine light. However, immediately after signing the contract and getting the car, the check engine light turned on as seen by the salesman, technician, indicating an engine misfire on cylinder 1. This happened in the dealership's parking lot, right when I was picking it up after purchase. The dealerships repair involved only moving the cables without replacing the spark plugs and coils. The check engine light reappeared the next day, and the car idled roughly. I had to cover the repair costs myself by replacing and paying for labor for bad spark plugs. It was told to the dealership the amount spent and sent proof of the condition of the previous spark plugs. Excessive Oil Consumption: The car burns 2-3 quarts of oil every three weeks, despite low commute usage. This issue, along with the spark plug and engine problems, was reported to the dealership, but no action has been taken. License Plate Registration: I purchased the car out of my state of residency (SC), and the dealership failed to register my license plates. I am now facing difficulties getting reimbursed for the license plate and administrative fees. The dealership's lack of response and failure to address these significant mechanical issues not disclosed at the time of sale is unacceptable. It has been my worst experience in purchasing a vehicle. They do not answer your emails, or calls for simple updates. I recommend everyone to stay away from this dealership, unless you want to have a terrible post sales experience and lack of support.

Landon was great, I’ve never worked with someone that cared so much about myself and my family when it comes to buying a vehicle. Not to mention he introduced me to the service department so I felt more confident about it serving my vehicle there. 10/10 great young man!