12050 West Broad Street
Richmond, VA 23233
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Horrible experience starting with the moment I pulled up. It was confusing and then I was ignored for 15 minutes before anyone acknowledged my presence. It was also extremely expensive and took 4 days to get the work done.
It was a pleasure working with the Rick Hendricks team they provided great service. M saleman Connor was outstanding and very knowledgeable!
Conner and Elliot made the car buying experience as hassle free as it can be. Conner’s knowledge of the product was spot on. Thanks for a great experience.
The dealership has very friendly and skilled service department. The service advisors have great customer service skills .
Car was ready when promised; work was done; video report; reasonable price. Hard to get better than that.
I recently purchased my 2026 Tahoe from Matt Langsam at Rick Hendrick, and I cannot say enough good things about my experience! Matt was fantastic from beginning to end. He made the entire buying process easy, stress-free, and actually enjoyable. What impressed me most was the time he spent with me after the purchase. He walked me through all of the features of my new Tahoe in detail, answered every question I had, and made sure I knew how everything worked before I drove away. I never felt rushed at any point. Matt truly went above and beyond and provided exceptional customer service. I absolutely love my new Tahoe and would recommend him to anyone looking for a great car-buying experience. 10/10 — ask for Matt!
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