999 State St
Salt Lake City, UT 84111
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
service Dept.
administration Dept.
other Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Olive makes life easy. As always great service and accommodation. Give her a raise. Fix the brake issue on my Q7.
Service is great, however, it starts with Olive, the service advisor. She made me feel like she glad to help me. Olive kept me informed throughout my wait. The waiting lounge is fantastic. Of course looking at the new cars is always fun. My Q5 came back to me cleaner than I brought it, thanks to a wash.
Service and courtesy is the best, the best! Even having to pay close to $800 to get a New trunk latch, the lobby welcome/service is worth it! Thank you! Especially to Olive and Chelsea. And the guys. But whoa, expensive!
Great service, friendly, helpful staff. Made appointment over phone and tech was ready for me. Car was ready as promised
All employee's were awesome.and always had an answer for any question that came up. They did a very great job.
Service department of this dealership is absolutely terrible. I scheduled an appointment to have my Audi q7’s oil change and tire rotation. I live 100 miles from the dealership so I had my vehicle in the dealship 30 minutes before my scheduled appointment and the service representative told me approximately 2 hour wait time and I told him I would be waiting for it at the dealership. Well approximately 6 1/2 hours later the service representative told me my vehicle was finished. Then he proceeded to tell me “oh by the way your complimentary car wash didn’t get done because something was wrong with their car wash which was a total lie as I sat there and watched numerous cars come out being washed. This isn’t the 1st time I have sat and waited hours for my vehicle to get serviced at this dealership. I do like my Audi vehicle, but in the future I will not be returning to this dealership again. Oh and by the way as I sat in the dealership waiting area I witnessed numerous times as the car sales men talking behind customers backs with other employees which I felt was very unprofessional. Like I said earlier, I will not be returning to this dealership again.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.