The experience that I had when I purchased my car was incredible. The personnel were all very friendly and knowledgeable. My salesperson Mark Brown was exceptional. He went beyond to help me with my purchase. I would recommend Bord Automotive to everyone that needs a new vehicle.

We purchased a new-to-us Jeep Cherokee from Mark Brown at Boyd Automotive and couldn’t be more pleased with our experience. This is the second vehicle we’ve bought with the help of Mark and his service was top-notch. He patiently worked with us (and our two babies) as we decided which vehicle best fit our families needs and went the extra mile to make it the easiest, hassle-free experience ever.

Purchased a used 2011 Ford Explorer from this dealer which is the worst car buying experience I ever had. Found rear brake pads completely worn out after drove back home. Then the battery died that night when I played with the radio. It is only a start. Got the brake pads and battery fixed then found the GPS is not functioning. Took this car to local Ford dealer to get the GPS fixed found all recalls of this car is still not fixed. In addition, the dealer also found the master cylinder and brake booster problems. To fix the master cylinder and booster would cost more than $900. I realized Boyd sold me a Lemon. I called Boyd and talked to Derik who is seemed like their used car sales supervisor. He at beginning sounded understandable and promised me to talk to the owner to see maybe they can help me somehow. Later on I knew this is a lie. Derik didn’t ever answer my calls and reply my message. Now, after I paid the full price of this car, I have to spend another $150 for replacing brake pad, $120 for replacing battery and $930 to fix the master cylinder and brake booster. This is another $1200 I have to pay right after I drove back the car from Boyd. This is not done. New issue arose when I went to DMV to get the car title transferred. On one section requires Buyer Signature is not signed and I have to send the title back to Boyd again to have them signed which will waste me another week and my temporary license is about to expired. Please be aware of this dealer! They are extremely unprofessional and irresponsible. They would let their customer drove away a car with completely worn out rear brake. Lesson learned: I will first never purchase another Ford’s car. I will also try my best to share my car buying experience from Boyd to as much people as I can.