Amazing experience from start to finish! The car was delivered to me the next day!!

Worthless service department for Pre Purchase Inspection. Go elsewhere. Was charged for 3 hours of work to do a PPI which took under 2. Whoever did the work missed so many obvious things. I do not believe they ever drove the car or they would have noticed many things. Then I got an estimate of about $26,000 for repairs for a 17 yr old car that is not worth that much. And to boot, they gave no explanation why these things needs to be addressed. Just an estimate to replace them. I honestly think that they had no interest in the car as it was not a $100,000+ new one. Only good thing was that it gave me quite a bargaining tool with the seller. But still. I would not return to these guys for anything.

Who leaves a complaint for a brand new car dealership?? This dealership deserves 6 stars. They are the best in town by far, probably best in Texas. You can't beat the prices and customer service here.

I emailed the GM, Apollo, 8 days ago. Since he refuses to respond to me, I'm leaving a review. This was my email to him. Apollo, I've been with Maserati for approximately 5 years. My first Maserati purchase was a great experience. I worked with Angelina and she helped me lease a 2015 Maserati Ghibli. Again, aside from some unexpected tire costs, a great experience :) In December of 2017, almost to the day, I was approached by Alias Nawas. He wanted to get me into a new Ghibli. I told him, if you can keep my monthly payment the same or better, I'm all ears. Not too long after that conversation, he had a deal for me on a new 2018 Ghibli. After looking over the deal, I pointed out to him that I needed more than 12000 miles a year. I'm in the real estate biz, so driving is a requisite AND what's the use of having a Maserati if you're not going to drive it! :) He assured me that those mileage numbers didn't matter and I could drive as many or as few miles as I wanted. I questioned him about it and he said it's the way my lease was structured. He threw out some car biz lingo and it sounded legit. As it turns out and I found out yesterday, this was all a lie. My assumption now is he needed another sale before the end of the year for a bonus and knew I wouldn't budge on price considering I still have another year on my lease. On the phone yesterday Alisa denied he the conversation we had 2 years ago, which means I'm the liar, right? Even today, Alias had to come up to me and tell me a sob story about how much he's losing on this car and all the efforts he went through to get it done. Wanna bet there's another bonus waiting for him? Don't take the bet, I know there is. As of yesterday, I was very close to my max number of miles with a year and a half to go on my lease. If I were to keep the car any longer it would cost me approx $7000 in overage miles. If I turn the car in early, it would cost me $16,650. Begrudgingly, I had to roll over into a new 2019 Maserati Ghibli today. Alias lied to me to get me in a new car, so he can make a bonus. Now, I'm stuck with y'all for another 3 1/2 years.