We decided to go look at the new 2025 Hyundai Tuscon on the last day of the year (12-31-24) to possibly upgrade my Wife's 2020 Tuscon (53,000 miles) which has been a great reliable SUV with no major issues/expenses other than regular maintenance or wear & tear item replacement. Our plan was to go back to the Dealership who sold us our 2020, but we also included Franklin Sussex Hyundai which was closer to us. We were going to try Franklin Sussex Hyundai in 2020 but they had sold the Tuscon we wanted and had to go to the Dealership further out. Upon arriving at Franklin Sussex Hyundai, Alex (Sales Manager) dropped what he was doing to assist us and confirm the vehicle (Color Combination) was still 'In Stock'. Then, he immediately searched for an available Salesman (Solomon Deguzman) for us to go over some numbers. I've purchased many new vehicles throughout my lifetime and this is where the process often gets grueling! However, I found Solomon to be extremely pleasant from the get go which made the negotiation process very comforting while listening to our needs. I never felt pressured by him, which was huge for me due to my low threshold for patience at times like these. Solomon stayed good natured while going back & forth to present our numbers to Alex. We were able to come to a final deal without the grind a Buyer would often find with other Dealerships. This was truly one of my best experiences negotiating a new car purchase. Even, Brentt in Financing was very helpful to get us in and out. Solomon is also tech savvy with great knowledge of the vehicle itself and went out of his way to explain the nuances of the Tuscon. To make your experience as wonderful as ours was, I highly recommend you call ahead to request Solomon Deguzman (in forefront of photo) assist you with your purchase. Kudos to all the friendly people at Franklin Sussex Hyundai to get my Wife into her new vehicle!!! I'm adding an additional 5 stars *****!!!

This was the worst car-buying experience I ever had. It's tough to get the business manager Abe to give you straightforward information. I felt swindled. The interest rate advertised at .09% turned out to be 8.25% and there were never any clear answers. All the employees there seemed bored and not interested in being at work. I would avoid this dealership.

Had no brake lights was told my service that they didn’t have anyone to look at it and didn’t know when they would be able to look at it. Also called for appointment on 3 occasions and had to wait 2-3 weeks to get in.

I can't say enough good things about Franklin Sussex Hyundai (and believe me, I've never uttered the previous words about a car dealership in the past). My wife was interested in a new 2020 Hyundai Palisade, and I contacted about 6 or 7 other dealerships within a 60 mile radius. Most dealers wanted 3000 dollars over the MSRP as a starting point since the Palisade is such a new, hot car. Not only was Chris and his GM able to come down to the price I wanted, they gave us a very good deal on our trade in car as well (which had 140 thousand miles on it). Since Franklin Sussex didn't have the Palisade SEL in stock that we ideally wanted, Chris contacted a multitude of other dealerships up and down the state, and was able to locate one 40 miles away that he personally drove back to Sussex so that we could close the deal asap. On top of all that, the finance woman in the dealership got us a rate that was even lower then the promotional APR rate that Hyundai was offering at the time. All in all, it was a fantastic car buying experience, and my wife is happy as can be in her brand new 2020 Hyundai Palisade. Thanks to Chris, Erin, and the Hyundai Sussex GM-- a fantastic team that sticks to their word and truely puts the customer first!

great service and knowledgeable sales staff. I've worked with Bob Howlett on two previous Hyundai Elantra leases and now possibly a third. I always felt that I go an honest deal

Easiest car purchase EVER. Absolutely no pressure. Great people to work with and very patient with my requests. Informative and honest. Not at all what I expected from an entire dealership. Individual dealings, yes but the whole experience was easy.