My Sales Floor Manager Kelvin Price was outstanding. I walk in to get and Oil change he approach me with a big Smile and stated he staded a better deal for me. I was very impressed with him. He was very professional friendly. Thank you Nissan for my new 2026 Kicks. And thank you Mr. Kelvin Price

When I came in for a routine oil change, my advisor Reggie Moore was nothing less than curtious and professional would highly recommend.

I come for my oil change every 3 months and I am in and out and checked. Thank you Mr.Adam for your service.

My sales guy was very professional and he made the transaction seamless and was effortless. I would definitely recommend to my family and friends.

I’ve been a loyal Nissan owner for many years and currently own two. Unfortunately, my recent experience at McDonough Nissan dealership left me extremely disappointed and appalled. Couple days ago, we brought one of the cars in for new tires and took advantage of the advertised "Buy 3 Tires, Get 1 for $1" promotion. My husband paid for the service and handed me the invoice afterward, which is when I noticed we had been charged for 4 tires - special promo not applied. Since my husband had to return to work, I went back in to speak with someone about correcting the error. The service advisor, Brandon, acknowledged the mistake and said he needed to speak with someone. Shortly after, I was called in to speak with Adam, who made it clear from the moment I walked in that he was annoyed and uninterested in helping. He was rude, dismissive, and treated me as though I was trying to scam them. After a while of getting nowhere, I asked to speak with a supervisor. Adam phoned him but even the supervisor did not make an effort to understand the situation, attempt to make it right or even acknowledge their mistake. Eventually, another Adam (last name Hubbard/Hubert or something like that) stepped in to assist and processed the refund. While I appreciated his help, the damage was already done. I waited a few days before writing this review, to see if someone from the dealership might reach out to apologize or follow up. Nothing. This kind of lack of professionalism and basic customer service is unacceptable, especially from a brand like Nissan. We will not be returning to service our vehicles here, and definitely won’t be purchasing the next Nissan from McDonough Nissan.

Update (8/3/25): I received a phone call from the Service Manager (Glenn Hartley) requesting I bring the truck back in. We were unable to duplicate the sunroof noise but the tech pulled a code for the emergency braking system fault. A single code isn’t enough to justify replacing parts. Unfortunately, neither problem is fixed and I didn’t receive an explanation for what caused the fault. I’ve increased my rating to 2 stars because they’re working with me trying to resolve my problems. I’ll update the rating when my issues are actually resolved. I purchased a 25 Frontier from this dealership a few months back but delayed posting a review until I had the truck serviced. The truck had a recall so I decided to take it in to have a few warranty issues addressed as well. The sunroof whistles at random times and I had a random fault in the emergency braking system which disabled cruise control until I restarted the truck. I have 3 video recording of the whistling noise. The service advisor wrote my concerns down, listened to my videos, and told me I'd be notified when it was ready for pickup. I received a text the truck was ready and decided to call to find out the status of each repair. I was told that they couldn't recreate the whistling noise so nothing was done. I asked what about the 3 videos and was told they don't matter. If the tech can't duplicate the problem, nothing gets fixed. Picked up the truck the next morning. The fault in the braking system wasn't listed on the receipt so I know they didn't look at it. I had to remove seat liner, floorboard liner, and service ticket placard from the truck. My seat had been moved all the way back and there were marks on the dash and inside of the windshield. They did complete the recall and replaced the locking lug nuts.