We needed gas, stopped and found our Toyota gas door wouldn’t open. We were far from services but managed to make it to Thurston Toyota in Ukiah with a little gas left. Fortunately we were greeted there by Justin Dominick who kindly helped us out. He saw what the problem was and kindly showed us how to fix the door so we could open it and put the nozzle in for gas. Without him and the Thurston agency (on a Saturday no less) our vacation trip would have been ruined.

I found the exact vehicle I wanted online at ThurstonToyota.com and proceeded to search reviews about the dealership. I found that Jeff Coddington was the highest rated salesperson at Thurston so I emailed him directly. Jeff was there for me throughout the entire process and assisted me in filling out all the sale documents from 3 states away. I would buy from Jeff again as he is a car guy and knows his stuff. He even made sure my CPO Toyota had all the accessories I needed and went the extra mile to drive my new Land Cruiser to a more convenient place for my auto transport shipper to pick it up. My thanks go out to Jeff and the Thurston Auto Plaza Management team for working with me!

Matty, Service Department, installed new parts. The parts failed three days later. Matty then said "Replace the computer." This failed again three days later. We went to a different dealership, the original part installed had failed. There was nothing wrong with the original computer. Matty refused to guarantee his work six days after completion of repairs. please do not shop at Thurston Toyota either for a new car or for repairs.

I have made three attempts to service my 2014 GMC Sierra, twice for a stacdard oil and filter service and once for a recall. i bought this truck used from Thurston about a year ago and they said they could and would do all service needs of this vehicle. On each attempt for service I called to make an appointment and had to leave a message. No one ever called back. I then made the appointments on line at their service web site. When I went in for the scheduled service time they did not have a record of my appointments. They even told me I was too stupid to use a computer.

PLEASE DO NOT BUY HERE! Thurston Auto Plaza is by far one of the worst car dealers in all of California. Come here if you have money, because they sure like to rip people off. Use Truecar.com for the best price. My biggest complaint is the Finance Manager at Thurston. He is so disrespectful and tries to pressure people into purchasing equipment and warranties that you don't need. He is also good at telling people off! I hope the Thurston Brothers read this because they should be ashamed of the business quality that they are providing to Mendocino county! Thought I was doing good by shopping local, but I guess not!

Horrible experience .....It's hard to even know where to start. Their stereotyped sales routines, shady salesmen, high interest rates, padded invoices.....the list is endless. Their disrespect towards my family and our intelligence............it was just plain sad to watch but even worse to be in the middle of. I really wanted to be part of keeping the money in the community and had hopes of being able to make a lasting relationship with a dealership within our town. However I was so insulted that I will never go there again.