**Disappointing Pre-Owned Car Buying Experience** I purchased a pre-owned 2020 Mazda CX-5 Touring from Lee Johnson Mazda recently. Unfortunately, the overall experience was very disappointing. I arrived around 11 AM and didn't receive my car until 6:30 PM, spending much of that time waiting for assistance. When I expressed my frustration, a sales manager responded, **"That's why you should not buy on Sunday."** I found this extremely dismissive and unprofessional. Before purchasing, I asked about the second key and was told the salesperson would contact the previous owner and try to figure something out. After the purchase, I was told no second key would be provided because it wasn't in the contract. I wish this had been communicated clearly before signing. An independent inspection also raised concerns about the front brakes, despite the CARFAX showing a recent brake pad replacement. To their credit, the dealership replaced the front pads and resurfaced the rotors at no charge and provided a loaner. However, I had to coordinate between sales and service myself. I was also told that the 12V outlet had been checked and was working, but it was still not functioning when I picked up the car. I demonstrated this to the salesperson. Charlie did apologize during the final pickup, which I appreciated. **Although this was a pre-owned vehicle, it was a new car for our family, and we were excited to bring it home. Unfortunately, the dealership's treatment turned what should have been a happy experience into a sour one.** Based on my experience, **I would not recommend this dealership for purchasing a pre-owned vehicle.** I was left with the impression that pre-owned buyers may receive a different level of attention and service than new-car buyers. Every customer deserves the same respect, transparency, and professionalism, regardless of whether they're buying a new or used car.

It was an absolute pleasure working with Tony-Thomas Rehn and Tom Oh at Lee Johnson Mazda of Kirkland. They were respectful, kind, informative, and friendly. That's how I want to be treated when I'm shopping for a car. They made me feel welcomed and valued as a person and as a customer. There was no hard-selling, pressure tactics, or deception. Instead, they were open, honest, and patient. I love how all of the documents I wanted were already available for free online, which allowed me to view and copy them at home. I left the dealership with the pre-owned vehicle I wanted and at a price that made me happy. They were equally accommodating with my trade-in and made the process a breeze. The finance manager was incredibly efficient and professional in the document-signing and financing segment. Frankly, I'm amazed that I actually enjoyed my used car buying experience; however, it would not have been possible without Tony-Thomas, Tom, and their Finance Manager. It's unlike anything I experienced at other dealerships while searching for the car I ultimately purchased. I highly recommend Tony-Thomas Rehn, Tom Oh, and the Finance Manager at Lee Johnson Mazda of Kirkland. I feel like I won the trifecta with that team.

The service team at Lee Johnson Kia is superb. Jim Mercier and his team of technicians were very professional and polite. They kept us informed and did exactly what needed to be done on our Kia Forte. Thank you so much and keep up the great work.

I have trust issues — BUT NEVER WHEN I GO TO LEE JOHNSON. They have the best pricing that I have found and always get me right in and out on time. I TOTALLY TRUST LEE JOHNSON FOR ANYTHING RELATED TO OUR VEHICLES!

Kenzie in service has been amazing both times I’ve had to bring my CX-30 in. Took some time to figure out what the issue was but they never gave up. James, the Chevy Sales Manager covering for the Mazda manager followed up on 2 things that were missing from my car when I bought it back in April when no one else was. He got it done in a day.

James was excellent. They stayed late to make sure that we made It due to traffic and the purchase process was incredibly easy. No Games or psychological torture being forced to sit in a lobby for hours, straight transaction good business process. Fast and friendly.