The services were very professional and prompt with our car repair and notification of quote options.

Carol in the service department was great, highly recommend. Will return for future service needs!

Excellent customer service at Manhattan Volkswagen. I kept updated on the status of my vehicle.

Simply stated, I believe they seriously tried to rip me off. First, they tried to charge me $600 for a 30,000 mile service even though I had pre-paid for it when I first leased the car from them. When I made the appointment, they correctly told me that their records showed I had already paid for the service and that there would be no charge. However, when I went to pick the car up, they insisted that they had no record of my prepayment and made me pay $600 for the servicing. Then I found the original receipt at home and sent it to them. They took around 3-4 weeks to "process the refund." Additionally, when I picked the car up, they told me that the technician said that the car needed a brake job for a cost of $1,600. I declined and the next time I brought the car to my local mechanic, several thousand miles later, he told me that the brakes weren't even close to needing a brake job and had at least 25,000 miles left on them. So, the long and the short of it is that they wrongly tried to get $2,200 out of me in a single visit. Obviously, I never went back.

So many mixed reviews here. We just leased a 2024 VW SE Tiguan for my daughter who's entering law school. Scheduled a test drive in early June with Nyiem Brown (a young associate). No doubt he assumed we would not be back as we didn't need the car until about August 1. We visited 2 other dealerships in the interim. Called back in early July and rec'd a good lease offer. Rec'd zero pressure from dealership of Nyiem. Put down a deposit in mid-July and ordered the car exactly to our options. Turned out that the car was no available locally though they would be able to deliver one from Virginia. In lieu of that, they did have an SE-R arriving that they offered for a few more dollars a month - better deal for them (no needing to transport the car) and much better deal for us. I'm a gear head and driven professionally in the past. I've bought, built and leased probably 30 cars in my day. I DREAD going to dealerships with the expectation of pressure and "bait & switch" from staff! I received none of that at Open Road. Both Nyiem and Jose (in finance) were calm and kind. They even went so far as to bring the car out with a huge red ribbon which was a very sweet gesture. Rec'd lots of little unrequested extras and a grateful sendoff. Extremely pleased with this leasing transaction from start to finish! Highly recommended.

We just leased a new 2024 Tiguan from Open Road nd returned 2021 lease. The entire experience was easy and painless. Brandon Reyes was knowledgeable and a pleasure to deal with. Jeff Isaac-Hodge answered question and help us find new car. Outstanding service and and the made transaction a pleasure.