Patrick is one of the kindest service personnel I’ve ever met. He was a huge support.

I’ve had a very disappointing experience with BMW of Rochester regarding a persistent sunroof leak that has never been properly resolved. Shortly after purchasing my vehicle, I had a sunroof chip repaired and was referred to Safelite. From that point on, I dealt with repeated water leaks and went back and forth between Safelite and BMW for over a year. Despite multiple visits, the issue was never correctly diagnosed or permanently fixed, even after being told multiple times that it was resolved. Eventually, I was told the sunroof seals were the issue and had them replaced more than once, but the leak still returned. During this time, I also feel I was not properly guided toward reputable repair solutions when BMW could not handle the issue themselves, leading to unnecessary and repeated windshield-related repairs. On top of that, communication and follow-through from BMW were very poor. I was also left without a response after escalating my concerns to corporate, and when I went to pick up my vehicle, it was not ready as expected. After getting it back, I discovered my personal belongings had been gone through and important tax documents were missing, which added even more frustration and concern. Overall, I feel there has been a serious lack of accountability, communication, and respect for my time and property throughout this entire experience. After more than a year of dealing with the same unresolved issue, I am extremely disappointed in how this was handled and even more disappointed with this being my experience as a first time BMW customer as a small business owner that takes transparency very seriously.

The lease process was easy and efficient. Two visits, one to spec and order the vehicle and one to pick it up. Cameron did an excellent job explaining the options and programming them.

Outstanding customer service with extremely attentive individuals in both service and sales. Would highly recommend for someone looking to purchase a BMW

Easiest car purchase experience I've ever had. No pressure. Everyone was courteous and professional.

Professional, polite, and knowledgeable with effective listening. Attentive to our needs and requirements! Mike effectively prepared for our test drive and purchasing experience. He ensured we were aware of all the features for each model considered. Then, once we made the commitment to purchase his thorough preparation and explanation was outstanding. He then brought Audrey to us who provided a straightforward purchase closing process. She was well prepared, knowledgeable, polite and friendly. She walked us through this action, stopping and providing explanations when needed. Audrey was outstanding with her personal vehicle features and configuration set up process for my wife and I.