My experience with Wyatt Ford of Nashville's Service Department has been extremely disappointing and frustrating. Initially, I was told that certain service fees would be applied toward the cost of repairs. I have text message documentation confirming this agreement; however, when it came time to honor that commitment, the dealership denied it. This lack of transparency immediately raised concerns about the integrity of the service process. Communication throughout the repair process was also unacceptable. I received no proactive updates regarding the status of my vehicle and was forced to repeatedly contact the service department myself to obtain information. Additionally, the dealership's service app proved to be unreliable, as it never reflected that my vehicle was ready for pickup—even after I had already retrieved it. To make matters worse, after the initial service was completed, my vehicle developed additional issues that were not present beforehand. My sunroof no longer operated properly, and water began collecting on the front passenger side. When I reported these concerns, I was asked to bring the vehicle back and was assured that I would not be charged. However, after dropping off the vehicle, I was informed the following day that I would be charged two separate diagnostic fees of $250 each. This directly contradicted what I had been told. When I called to discuss the matter and requested to speak with the Service Manager, Sidney never came to the phone. Instead, I was told that she would return my call, which further added to my frustration and reinforced the ongoing communication issues. At no point during this experience did I feel valued as a customer. Instead, I felt misled, overcharged, and ignored. The combination of broken promises, poor communication, lack of accountability, and the emergence of additional vehicle issues has left me with little confidence in the service department's competence and customer care. This has been one of the worst service experiences I have encountered. As a result, I have decided to retrieve my vehicle and take my business elsewhere. I cannot recommend Wyatt Ford of Nashville's service department to others based on my experience.

I had a great experience at Wyatt Johnson Ford. The staff was incredibly friendly, helpful, and accommodating throughout the entire process. It genuinely felt like they cared about helping me and making everything as smooth as possible. Matt Biddle was my salesman, and I highly recommend him. He’s very kind, knowledgeable, and made the whole experience easy and comfortable. I would absolutely come back and work with him again in the future.

Told them what my approval was, what i wanted to be budget wise and payment. They insisted on their financing for obv bonus reasons. They had a vehicle marked down but then when i got the buyer order there was no discount beside a trade value discount which was 2000$ lower than other places. Wasted around 3 hours of time for mine and theirs. My maximum was 22000, they came back with a buy order for 29000. Then i get told i got dinged because i couldnt provide more than 1 paycheck on the spot because i didnt have access to the system.

We were supposed to meet with a salesman named Jacob on a Ford Expedition but he had to run an errand . Instead we met with a saleslady named Hailey who seemed okay in the beginning. She had the vehicle ready to show us and when we asked about the price and incentives she stated that they just received the car on lot and there were no incentives on the vehicle. They were asking $85k msrp on the vehicle by the way and my husband stated that we saw the same vehicle in Murfreesboro for $80k. Her attitude change from nice to extremely rude and she rudely stated they could not take any money of the vehicle. I for one WILL NOT be returning nor would advise working with this sales lady, Hailey!!!! That was terrible representation of the business and that is not how you politely decline a customer. She definitely does not need to be working in customer service. Long story short we left right after the attitude change and I called to speak to someone which I spoke to another salesperson named Kris who had only been there for 2 weeks. Kris seemed nicer but I would not return to the dealership, I rather continue shopping at another Ford dealership. I have been a long standing loyal Ford customer and have never been treated like this until now .

The service department - at least the service advisor (M.H.) - created false expectations almost immediately when I brought my vehicle in for service on a Thursday. He could have been truthful and told me that they get 80-100 vehicles per day for service and that it would be several days before they could look at it. Instead, he said that he would text me - probably multiple times per day - the next day, which was Friday. I called later in the afternoon on Friday and was never able (throughout the course of this ordeal) to speak with someone in the service department. Not once. Always had to call the sales department to speak with a human. They were able to tell me that Mike H. was off that day. That's probably why no texts, despite what I was told. Called midday Saturday. Spoke with sales because no one in service answered. Said they'd walk back there to see what was up. Received a text from someone who did not identify themselves saying no answers and that it would be Monday. Mid afternoon Monday, I received a diagnoses which said, "Hey sir, this is M.H. at Wyatt Johnson Ford they found rodent damage to the wiring harness. To repair the harness and fix it will be $916 plus tax. I immediately authorized repairs. Finally went to pick up truck one week later, expecting to pay $916 plus tax. I was surprised when M.H. said nearly $1500, which is 50% more than what he told me. He somehow whittled it down to just over $1300, which is still 30% more than what he quoted me in his text, which I am saving. Their lack of communication, inaccessibility and upcharge on a quoted amount is a huge financial burden on a senior citizen on a fixed income. I made the mistake once of going to Wyatt Johnson Ford, but I will never make it again.

Bought my car back in 2023 this year i have been having issues with light on my dash coming on for my 2020 EcoSport had it in last month for a light that say hill clim assist they said it was fixed under warranty get it back a couple of weeks later light comes back on with check engine light call then tell them they say they need it dropped off so they come get it it’s been almost 2 weeks and they are saying it’s leaking compression around the spark plugs and I need a new battery that’s causing all the issues all the time the car runs great the light comes on and goes off after a couple of days I told them that if it was the plugs and leaking compression the car would be running like crap never ran bad they say that’s what the computer says my car only has 48,000 miles on it I had a Kia at 78000 miles and never replaced the plugs yet I traded on this car also he says that using the auto stop / start wares down the battery well that is not my problem it’s a ford issue so they want to charge me over 800 to replace those items and I told them no now they want to charge me 280 for looking at the car for a diagnostic fee for which I gave no authorization for all they were to do was fix the hill assist thing that they said they did last month when it was in there I’m filing a complaint with Ford, BBB, and contacting all the news channels do yourself a favor and STAY AWAYS FROM THIS DEALERSHIP BUY A CAR FROM CARVANA MUCH BETTER