They cancelled my appointment without informing me. They can only service my car weekdays, not weekends, and so you would also think they would tell me that while I'm making the appointment. No shuttle service on weekends or courtesy cars. Many of the staff are not friendly. I ordered a Tesla adaptor that was delivered to the dealership. No one called me or emailed me when it arrived. I went to pick it up and the person at the counter didn't even greet me. Where do they find their workers? Prisons?

Excellently experience overall. New CT5 purchase was easy and trade in process was handles well. Joe Needs did an excellent job and recommend him to anyone looking to buy a Cadillac. Dealership overall was an outstanding experience.

Stopped into the service department while traveling - with no appointment- during a tornado watch and severe storms with engine light on. Spoke with Ms. Teri Wilber. She was able to clear the error messages free of charge within 15 minutes, saving us an overnight stay in Fayetteville and eliminating our travel stress. THANK YOU TERI - GREAT SERVICE!!!

This dealership and their service department is awesome. They communicate exactly what is needed and the work is top notch. They do an awesome job of cleaning and sanitizing the vehicle as well. I'll always go here for my service and new car needs

Update, 07 Oct 21, 1:35pm Per telephone conversation with Mr. Brian Simmons. They didn’t do the job I was changed for. Requested to replace an A/C line, which I provided, nothing else requested. Without any documentation of diagnostic, they determined to replace just 1 line out the whole part I provided. Stating that’s all it need it to be done. They quote me on replace the part and the job was incomplete. R/O 2641522/1. They lie at least 3 times to me so far. I do NOT recommend this place.

This particular dealership has earned my business for life. I was extremely impressed at how patient, helpful and more importantly, how professional each salesman was. Torrey was soft- spoken, kind and very humble. Roger was straight-forward and honest. Mike was very knowledgeable and helpful, even outside the car business. Practically all the employees had smiles on their faces as they greeted me and made me feel very welcomed in their workplace. If you're in the market for a used or new vehicle, this dealership had a plethora of almost every type, I was very impressed with their inventory. I visited 7 other dealerships prior to coming in to this particular one. I found this dealership just by driving down Skibo road and happened to notice the huge cadillac sign, I'm glad I stopped by and finally bought a vehicle from them. This little team of Torrey, Roger and Mike made the sales process simple, efficient and most importantly, the best deal I've ever made in purchasing a vehicle. I would recommend Cadillac of Fayetteville to anyone who's in the market 100%!