Brought in my Mini for a routine oil change and now I have a severe oil leak due to the poor service.

I had my 2016 Mini Cooper Countryman serviced at Murray Mini Cooper for an oil change, which they did just fine. But they wanted to replace my water pump and pulley for $650+ because "there were surface cracks" on the water pump pulley. And they wanted to replace my license plate bulbs for $95 because they were burnt out. I've owned 4 Mini Coopers; surface cracks on the water pump pulley are expected; "Surface cracks (1) form on the drive pulley over time. These cracks are normal and have no effect on the integrity of the friction surface..." https://static.nhtsa.gov/odi/tsbs/2015/MC-10147906-9999.pdf And I bought new license plate bulbs at Napa for $4, popped out the license plate lamps with a pocket knife, and swapped out the bulbs in 5 minutes. Mini of Murray suggested repairs that were not needed. Shady service department. I'll be posting my experience on Social Media and warning all other Mini Cooper owners. Shame on your service department! Shame shame!

Really bad customer service. Tried to buy 2022 4 door mini and at the time of delivery - windshield was broken, lots of scratches on the front and back. On top of that the service rep Chris Good yelled at me in front of my wife and two girls. Ended up not buying the car. Managers did not even show up to diffuse the situation. Never going back and do not recommend buying a car from this dealership unless you are looking for disappointments!!!!!!!

My wife took her Mini Cooper in to get brakes and rotors replaced. All the research I did said it shouldn't cost more than $1000.00. They charged my wife $1,600.00. I will never bring my Mini back. Why take advantage of a loyal customer. Mini of Murray is a bunch of thieves!

Very very poor technical service. My Mini Cooper only 69,000 miles. They charged $4433.99 for two time repair and still not fix yet.

The service department destroyed my Mini Cooper. Possibly cracking the heads or more damage to the engine. Can’t even get my car to start after taking it to them. Told them to fix one issue but they never did and guaranteed it was all fixed when I went to go pick it up. Now they claim they did a pressure check on the coolant system but if that were true it still would have never caught that the spring in the thermostat was destroyed causing the thermostat to melt and severely damage other parts of the engine. Everytime I’ve taken it to this dealer for one issue I get back 3. I just wish they will own up to what they did and accept responsibility but they won’t