Just read the Better Business Bureau report on this company it will tell you all you need to know and how you get 1 star reviews fallowed by 5 star reviews sent in by the dealership.

Went in as my lease was up. My three year old Edge has on 18,000 miles. For a new car , end of year so should be even better desk, they wanted OVER $100 more per month than Dana in Staten Island. Go to Dana! It’s worth paying the bridge toll!!!

My experience was great! Tatyana took great care of me. She was kind and very positive even when I lost hope. Everyone did their best to get me out with the car that I wanted and I truly appreciate that.

The interior itself is very lacking. Theres nothing inviting a customer to stay and wait for their vehicle. Customer service over the phone is worse. 1 called on wed, was told I would get a call back, none came called on Thurs, got stuck on hold forever and the guy from the service dept was very rude and pretty much told me he was going to overcharge me, in not so many words. I've been here a couple of times bc its close to my home, but the terrible customer service just isn't worth it. Ill go back to Hackensack where I bought my truck. The amazing customer service I have received since the day I bought her has been unbelievable. I don't know whom I spoke with in the service dept today. But this app is forcing me to pick someone.

This place doesn't deserve 1 Star either after what I saw. This young man very respectful came in to resolve a issue he had with the manager the manager basically banned him from the dealership because he had left a review that he didn't agree with on a previous service he had done this manager needs to be fired asap rather then apologizing to the customer about their experience no they ban him(terrible manager) the other employees are great I had a great experience with Gary he was a pleasure to deal with (but if u come in to contact with this sour manager then it's over )

The Ford Dealership of Bay Ridge is an excellent dealership. Most important to mention is our Dealer, Janes Wong. He is attentive, helpful and cares about his clients. He is the reason we keep coming back to Bay Ridge Ford.