Received a letter wanting to make an offer on my vehicle that I tried to trade in with them. I called the person who sent the letter but talked to a female who said she could help me. She said I had to bring my vehicle in for an appraisal even though they appraised it only a couple weeks before. I told her they appraised it earlier and she got rude and hung up the phone. I will never do business with them again nor will I recommend anyone to use them. In fact I will do what I can to discourage anyone from buying from them.

contact the dealership and I will I mean it I asked about cars that were $12,500 you know with 100,000 mi on the less than $100,000. I don't know but 12,500 seems like a lot to me and I contacted me and then the first person I talked to I was asking what type of cars they had for that amount and she said they had a couple and I asked what were they and she couldn't tell me and she couldn't tell me you know send me anything over email or text or anything else before I come down there and then I was told that because I can't come down there today that wasting their time and was hung up on I wish I could send the picture of the text

Never had such amazing customer service. I was totally surprised. Ethan from Edd Kirby Service was prompt, courteous keeping me informed about everything. Was awesome to hear from and the work performed has been awesome. After the delay on getting the transmission in, he let me know as soon as it was there and it was in immediately. Thank you, Ethan, for changing my opinion of Edd Kirby Service Department. I will not hesitate to return when needed. Ethan deserves a raise.

I am very disappointed with the service they have provided with my son and daughter in law. They sold them a vehicle and before the first payment was made there were problems with the car. They were told to take it to a specific mechanic since they didn’t have the tools to work on that type of vehicle. It’s now been over two weeks since they could drive the car and it’s still at the mechanic. Now it has to go to the Range Rover dealer to be fixed and they have not provided a rental, a replacement or a trade for this vehicle that isn’t worth the gas that was put in it. But still expect the payment to be made. Do not buy a car from them unless you are not expecting much. They should do better and rectify this problem!

First time new Chevy owner and have been to the service dept twice in the last few months for routine things and both times had great experience with customer service! Highly recommend

I’m happy with my Chevrolet, customer service/sales was very helpful. Thanks Edd Kirby Chevrolet!