mid October 2024 purchased new Honda odyssey from Voss Honda. Salesman Mike never would speak to me after purchasing. Rude. When at the parts department few days ago Mike all of a sudden out of no where wants to shake hands. Mumbling I didn’t say hi to him when I came in. Strange! Cause he completely ignored me from day one after the sale. Reason: I’d mentioned his rude way in the finance office few days ago. Guess he was told. Next, when got the new van notice black under skirting was backing out from retainer screws in the wheel well. Nick, service rep, proceeded to tell me it’s a big job to fix and cost lots. He advised, to my disbelief, “buy a can of liquid welder and putty it up.” Not happy with his advice I spoke with Zack service technician. Who elevated concern to service manager. Was ok!d to replace skirting by service manager. Was replaced. So why the nickel and dime nonsense from nick? Next problem: when purchased got extended maintenance plans AND tire/rim care policy. Whenever wanted to use these plans got the “you don’t have such extra.” Made me pay for what was already paid for in the extra plans I purchased. Told “there is no record / copy of your purchase.” Despite showing to various reps on various occasions my copy of the PAID extended policies! After too much of this run around I went to finance manger and cancelled both policies. Finally received refund checks in the mail. When she asked why cancellation? I told her of rude treatment by Mike, the continued run around over the extended policies (despite them copying my copy), Nick’s stupid fix it yourself answer and didn’t help and other issues. Give credit to two people there: Zack and new finance officer. At least she showed she cared. I always wanted to buy new passport from this dealer. Not now! Gone elsewhere. Also Randy service tech telling me I needed new wipers. Duhh, like day before I put top line new ones on before the service appointment. Will not go back to this dealer. Nor recommend it to anyone. Mike’s rudeness was uncalled for. He couldn’t for over a year of seeing me various times not even utter a “hi.” Then gives me the big fake meet and greet show few days ago. My advice: be careful with this dealership. Go elsewhere.

Very poor technicians, they couldn't diagnose a fan issue, cost me over $2500 to fix. Very poor management. Next day they offered me a free oil change, wow, felt so thrilled they offered that... Brent Smith should be ashamed

Voss Honda and Jamie made the process fast and easy when purchasing my Accord. Thank you

The guy I was dealing with was very friendly and nice untill he started to Judge me. He tried to tell me how long I been working as a hair stylist and was judging by my looks. I’m clearly 30 he thought I was 21 so basically tried to say I been doing hair since I was 8 years old only because he thought I was 21. Then he started making up all these reasons as to why I would need a co-signer because I’m self employed. He didn’t even give me a options to show my proof of income untill he ran my application and wanted so much money as a down payment and wanted my monthly payments to be $400 a month @ 54 moths that’s a lot for 2011 vehicle. I didn’t feel as I was treated right because he never asked if I was interested in anything else he just left the conversation at that. So not fair. Very unprofessional...

Inquired.on a XT5 they said it was on loan he said it would be back in a few days and would contact me no contact till said it was sold unhappy

We live within an hour drive of 3 Honda Dealerships, so we have a choice on where to purchase and service our cars, we chose Voss Honda in Tipp City. Our son chose to upgrade to a used 2020 Honda Insight Touring Hybrid, and with the knowledge from Derrick Davis, he made the experience so pleasant, that my wife and I returned 5 days later to purchase a new 2021 Honda Accord Touring Hybrid. Once again, we chose to work with Derrick Davis, based on our previous experience. Out of the 3 dealers in our area, Voss Honda had the lowest price, made the best offer on our trade-in, and got us the best interest rate available for financing. The honesty level, was by far shown... Voss Honda gave us a "Honda Loyalty Discount" for having previously owned a Honda. When we questioned the other 2 dealers in our area about this, they stated the discount was included in their "lowest price" that they had offered. Voss Honda came in under $3,000 cheaper for the new 2021 Honda Accord Touring Hybrid, and $2800 cheaper for the used 2020 Honda Insight Touring Hybrid than the other 2 dealers in our area. Congratulations Voss Honda... you have earned my respect and will be back in the future to do business again!