Atzy was a pleasure to work with! I Do recommend Steve Hans for your vehicle.

They lie about their inspection they make on used cars they sell. The AC broke 4 days after purchase, reason was they never inspected the cabin filter which cause the AC to break. Wish I could post a pic to show how filthy it looked, like it has never been replaced They said they would pay for the part if I pay labor. After work was done, they refused. They ignore calls and texts, especially Juan, the sales guy. If you do buy, please take a mech to verify what they claim to inspect. They bribe you with a $100 gift card for a 5 star review if you do it right there and then. So that says right there how they do business.

My experience with the Steve Hahn Auto Group has been nothing short of a disaster once I drove off the lot. The car I purchased was presented as being in “great condition,” but once I drove off the lot, the truth came out fast. There were unresolved Technical Service Bulletin, repairs that were clearly needed but never made, and issues that were either conveniently ignored or completely covered up. If the goal is to set a new standard for how many times a company can ignore a person and still call it “customer service,” the Steve Hahn Auto Group is absolutely crushing it. I’ve now contacted the dealership multiple times. You promised to look into my concerns and provide a resolution. Nothing. You said management would get back to me. Radio silence. I asked for a response by last week. And in true form, you ghosted me again. I'm starting to wonder if replying to customers is only available in your premium service tier, because it sure isn't part of the basic package. It honestly feels like their customer service strategy is to ignore complaints long enough that people just give up. This could’ve been resolved so easily with one person taking five minutes to actually try. Instead, it’s been nothing but deflection and a complete lack of respect for the customer. Do you all pass my emails around at your staff meetings like a motivational poster? “Hang in there! If you ignore them long enough, maybe they’ll disappear!” If so, I hope someone at least brought donuts to go with the collective apathy. Shameful doesn’t even begin to cover it. Buy at your own risk.

I purchased my new vehicle a month ago. The reason I went to them is because my 2016 Kia Sorento had the engine and transmission replaced at 93k miles and my car was towed there from Moses Lake. This was around 5 years ago and my mileage said 156k but the engine only had around 65k. I thought I would get a decent trade with them because they had replaced the engine and could work with me on the miles for a trade. That car was my baby and after 10 years I finally paid it off. I was basically given a print out of the Car Fax and Blue Book value of my car and it was around 4K. It was really hard to accept that amount for a trade but I did because my salesman told me the bank wouldn’t finance anyone more than that because of the miles. Stupid me gave them my car for 4K but I went in today to get my license plates and my car was on the lot for $11,999! I feel taken advantage of and betrayed but I should have know what I was doing before I let them hose me.

Took my car in for timing chain replacement. Car never had problems with oil leaks until i took it to them. Had to return car several times after initial repair for unusual noises. My engine blew and they blamed me for not putting oil in car! Dont ever do business with them. They couldnt even do the repaur right the first time. Car made more noise when i picked it up than when i brought it in. for initial repair. No offer of compensation of any kind.

I would rate them a 0 if I could! They could care less about their customers. Our vehicle was vandalized while in possession of the dealership. They were unprofessional and could care less that our vehicle was broken into and trashed. Hey offered no help. They have so many cameras on their merchandise but when it comes to the customers parking lot (in service) they have NO CAMERAS! This dealership is garbage! Horrible customer service and they don’t stand be their word. 0 stars!! Complete trash! Don’t buy car here !!