4515 Clinton Hwy
Knoxville, TN 37912
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Day started fine. Wife goes to work and calls her car died. I get to her sure as xxxx transmission is toast. Had it sent to rusty Wallace and it would have cost more to fix then the car was worth. So we ended up getting a new car and the experience was second to non. I bought my last car from fenton and it was a terrible experience, this was night and day from that. We walked away happy and very pleased and no and i mean absolutely no hidden fees or cost we knew the number before we even talked financial. Terry caldwell was our sales rep and he spent the day with me making this as painless as possible and made my wife feel good about getting a new car. She even said the difference was obvious between the two owners of this dealership.
On-site sale says one thing. Go in to buy and it's o it's wrong can't sell for that price. Had proof in hand and still wouldn't honor it.
Purchased a car then find out it was damaged and repainted and not reported. I called to explain and got told oh that’s a Fenton issue we are Rusty Wallace this situation is so bad that I can’t even begin to describe. I wish I never pulled onto that stupid lot. Everyone there is a bunch of liars. As well as the new owners that’s taken over and claims to be a Christian
Two cars bought from Fenton ... trouble getting trade in paid off to begin with... scheduled appointment with promise of loaner had to be rescheduled after wasted day.....Now... the 2yr free oil change that went with vehicles when bought is now scam.. more new salesman and service people and seem to have amnesia about 2yr free oil change.. was in computer and everyone there sold with those tactics.. they always knew about oil change before.. Now before yr up on second car ,they no nothing about oil change promise.... Do not buy from here... some way to treat loyal repeat customer.
Please trust their reviews and avoid this dealership completely !!! They are using the scams of YoYo Financing, and the ever popular "O We Forgot To Pay Your Trade In Off". The Federal Trade Commision will be investigating and Comsumer Protection Agency as well. Don't trust my opinion check with the Better Business Bureau. Theives, Crooks, and Liars out to take advantage of the consumers.
I was satisfied with the sale of my Nissan Rogue however, I immediately refinanced and cancelled the Gap insurance. It has now been 2 months and Fenton Nissan has not seen fit to refund my $850.00 dollars. The refund has been "pending" for over a month....very irritating
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