CLEVELAND CONSUMERS....BEFORE YOU SHAKE HANDS, you may want to double and triple check with the salesman, the used car manager, and the store manager at Montrose in Cleveland that they actually will sell you the car. We offered to purchase a car at this dealership and the offer was accepted. We shook hands with the salesman and a manager. We were paying cash so were asked to wait while the papers were drawn up for sale. An hour later (after being told repeatedly the papers were coming and would not be much longer, the used car manager came over to say that they could no longer sale us the car. They counteroffer was to have us finance the car so the could get their kick back from the bank (and we had already told them no during the negotiations). I flipped over the business card of the salesman that referenced wanting to earn business through trust? I don't think this is the way to do that. I would strongly strongly urge consumers to be cautious if you plan on shopping here. I reached out to headquarters to share my experience and have not gotten a return call. GOOD LUCK!